Senior Associate, Program Management, Deployment Operations

Radar•New York City, NY

About The Position

The Senior Specialist, Program Management (Deployment Operations) owns the planning and execution backbone of RADAR's fleet deployment program - from scheduling and resource allocation through financial oversight and cross-functional coordination. This role requires a systems-oriented and process-obsessed mindset to deliver structure, repeatability, and discipline to a deployment program spanning hundreds of sites and multiple stakeholder teams. It isn't just about tracking what is happening - it's about building the frameworks and routines that make execution more predictable and cross-functional handoffs cleaner. Sitting within Deployment Operations, this role works closely with the Deployment Operations Lead, Deployment Support Manager, the Pilots and Special Projects team, Customer Experience, Store Planning, and external installation partners to ensure work is sequenced intelligently, resources are allocated efficiently, and overall program spend is managed proactively.

Requirements

3+ years of experience in program management, operations coordination, or deployment operations - with hands-on ownership of the tools and workflows that support execution.
Strong organizational and scheduling skills; comfortable managing multiple workstreams across different customers and timelines simultaneously.
Experience managing vendor deliverables and holding partners accountable in fast-paced, time-bound environments.
Financial fluency: comfortable with budget tracking, program-level spend reporting, and cost trend analysis.
Proven ability to drive cross-functional coordination across teams with different priorities and working styles.
Strong written communication; able to produce clear status updates and escalations that don't require interpretation.

Nice To Haves

Experience in retail store deployments, multi-site rollouts, or distributed hardware programs.
Familiarity with RFID, IoT, or hardware-plus-SaaS deployment environments.
Experience building SOPs, trackers, and operating playbooks from scratch.
Lean Six Sigma Green Belt, PMP, or equivalent experience in structured process improvement and program execution.
Comfort working in environments where processes are still being developed and refined.

Responsibilities

Fleet Rollout Scheduling and Coordination: Own the deployment schedule across multiple customer rollout programs, ensuring work is sequenced to meet customer commitments, sales demand, and operational capacity.
Maintain clear visibility into pipeline, backlog, and in-flight deployments - with supporting trackers and dashboards that give leadership real-time status without manual status chasing.
Balance field resource allocation across customers and programs to maximize throughput and minimize scheduling conflicts.
Identify scheduling risks early and escalate with clear options and recommendations.
Cross-Functional Liaison: Serve as the primary coordination point between Deployment Operations and the Pilots and Special Projects team, ensuring pilot learnings, site requirements, and scope changes flow cleanly into fleet execution planning.
Partner with Store Planning and Design, Hardware Supply Chain, and Customer Experience to align on deployment timelines, site readiness, and logistics dependencies.
Track cross-functional action items and ensure follow-through without requiring escalation.
Internal Resource Allocation: Work closely with the Deployment Operations Lead to assign internal resources to active projects and customers based on skill set, availability, and priority.
Maintain a clear picture of team capacity and flag coverage gaps or overallocation before they become execution problems.
Support onboarding coordination as the team scales.
Process and Systems Excellence: Drive continuous improvement of scheduling and issue tracking.
Partner with Systems Analysts to develop reporting tools that reflect how work actually gets done.
Build and maintain standardized templates, SOPs, and operating routines that reduce variability and manual effort across the deployment program.