Product Deployment & Operations

Phoebe•New York, NY

About The Position

Phoebe is modernizing America’s home healthcare infrastructure. This is the coordination layer for one of the largest labor markets in the country. Today, we build AI teammates for home care and home health agencies - starting with scheduling workflows that are mission-critical, high-volume, and deeply broken. We are looking for a high-agency operator to help us deploy Phoebe into real customer workflows and build the operating system for how we scale. You will own customer deployments from kickoff through successful activation. You will work directly with agency owners, administrators, schedulers, and operators to understand how their business works, map their workflows, train their teams, identify blockers, and drive them to meaningful usage of Phoebe. This is a customer-facing strategy and operations role at the center of how Phoebe scales. You will sit at the intersection of implementation, customer operations, product feedback, and company-building. The goal is simple: help customers get live, get value, and make every deployment faster, cleaner, and more repeatable than the last.

Requirements

1–5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment
Strong ownership and urgency; you follow through without needing to be chased
Ability to understand messy operational workflows quickly and turn them into clear plans
Strong customer presence; you can lead structured calls, set expectations, and handle objections
Excellent written communication; you can turn messy conversations into useful docs, checklists, and internal updates
Comfort working cross-functionally with Product and Engineering to troubleshoot issues and improve the product
Data-informed mindset; you can use usage signals, customer feedback, and operational patterns to assess risk
High adaptability and comfort navigating ambiguity in an early-stage company
Willingness to get in the weeds while also improving the system
Like messy, high-context work
Enjoy talking to customers and understanding how their businesses actually operate
Can manage many open loops without dropping balls
Are practical, organized, and action-oriented
Can move between customer calls, internal docs, product feedback, and operational follow-up
Want to build a function, not just fill a seat
Are energized by turning chaos into systems

Responsibilities

Own end-to-end deployment for new Phoebe customers, from kickoff through successful launch
Lead customer onboarding with clear agendas, structured follow-up, and strong command of next steps
Work directly with agency operators to understand scheduling workflows, communication patterns, systems, pain points, and operational blockers
Train agency owners, administrators, schedulers, and operators on how to use Phoebe in their day-to-day workflows
Drive customers toward meaningful activation by ensuring Phoebe is used for real operational work
Track launch readiness, open blockers, customer risks, and adoption signals
Partner closely with Product, Engineering, Sales, and Support to troubleshoot issues and resolve customer blockers
Translate repeated customer issues into product feedback, internal process changes, documentation, and playbooks
Use customer data, usage signals, and qualitative feedback to identify risk and prioritize interventions
Identify opportunities to automate, standardize, and improve the deployment process
Help define what excellent customer deployment looks like at Phoebe