Senior Associate Product Management

Hilton•Dallas, TX

19h•$77,500 - $100,000•Hybrid

About The Position

The Senior Associate, Product Management will support projects that enhance Hilton’s digital guest experience, focusing on customer-centric, data-driven usability. The role contributes to portions of the Hilton Digital roadmap for digital property, shopping, and booking experiences, and works with a delivery pod to develop requirements and bring product concepts to life. The position is hybrid and based near Hilton’s corporate offices in McLean, Virginia; Dallas, Texas; or Memphis, Tennessee, with travel up to 20%.

Requirements

At least 3 years of professional work experience in Product, Customer Experience, Technology, or a related field.
Experience writing customer-centric user stories for web or mobile applications.
Experience writing detailed product specifications and documentation.
Experience with web analytics tools, such as Adobe reporting suite.
Must be near one of Hilton’s three U.S. office locations: McLean, Dallas, or Memphis, for this hybrid role.
Travel up to 20%.

Nice To Haves

Bachelor’s degree, or Associate’s degree plus 6 or more years of Technology-related experience, or High School degree/GED plus 12 or more years of Technology-related experience.
At least 5 years of professional work experience in Product, Customer Experience, Technology, or a related field.
Experience using research to help craft a product roadmap.
eCommerce product experience.
Experience in the hospitality, travel, or transportation industry.

Responsibilities

Contribute to the Hilton Digital roadmap for digital property, shopping, and booking experiences.
Write product requirements and work with the delivery pod to build and launch concepts for customers.
Identify customer needs across owners, Hilton Honors members, guests, partners, and Team Members to define and prioritize impactful product features.
Define product success metrics, analyze and present post-launch data, and respond to trends.
Build working relationships across engineering, design, data science and analytics, brands, property, policy and regulatory, and market-facing teams.
Define and present new product concepts to technical and non-technical partners.
Identify and build features that improve the digital property experience for guests visiting Hilton’s website.
Define and prioritize customer experience features in collaboration with UX, Technology, Marketing, and Analytics.

Benefits

110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
Employee stock purchase program with the opportunity to purchase Hilton shares at a 15% discount.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Caregiving concierge services.
Crisis Concierge support.
Free counseling and support through the Employee Assistance Program for eligible Team Members.
Paid time off.
Health and welfare plans, including medical, dental, and vision coverage.
Retirement plans.
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.