Senior Associate, Product Management - Partnerships Customer Experience

Capital One • McLean, VA

3d • $101,100 - $126,900 • Remote

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. This team owns the post-acquisition customer experience within Partnerships, focusing on enabling new cardholders to spend right away. Unique to Partnerships is the ability to create and deliver instant spend experiences both in-store and online. In this role you will work with diverse stakeholders across business, design, tech, product, marketing and our external partner teams to develop and launch new customer-facing experiences to drive initial customer spending. You will design, build, and launch brand new capabilities that will impact customers across US Card while leveraging experimentation to improve our existing in-market solutions. This role is a great fit for you if you are customer-focused, results-oriented, eager to thrive in a fast-paced environment and able to both manage complex projects and tackle open-ended problem statements. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered, Business Focused, Technology Driven, and Transformational Leadership.

Requirements

• Bachelor's degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.
• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.
• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Nice To Haves

• Bachelor's degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process

Responsibilities

• Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
• Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
• Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
• Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
• Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology.
• Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers.
• Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy.
• Actively participate in horizontal forums, harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
• Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level