Customer Experience Associate - Product Specialist

Studio G•Holland, MI

10d•$19 - $26

About The Position

Studio G, a design-forward company specializing in residential glass, closets, and premium hardware, is seeking a highly service-oriented Customer Experience Associate - Product Specialist. This role is ideal for someone who naturally puts others first, brings positive energy, and enjoys helping customers find solutions. The position focuses on relationship-driven work in a non-high-pressure sales environment, aiming to help customers navigate important decisions with confidence, professionalism, and genuine care. The company believes exceptional customer experiences create lasting partnerships and drive long-term business growth.

Requirements

Strong interpersonal and communication skills
Positive, professional, and customer-focused mindset
Ability to stay organized and manage multiple priorities
Problem-solving skills and a proactive approach to customer needs
Comfortable learning technical products and industry knowledge
Proficiency with computers and business software
Valid driver's license

Nice To Haves

Hospitality or guest services experience
Customer service, account management, or client success experience
Sales or relationship management experience
Experience in residential construction, remodeling, interior design, cabinetry, closets, glass, or architectural products
Experience managing projects or coordinating multiple stakeholders
Demonstrated ability to create exceptional customer experiences

Responsibilities

Serve as a trusted point of contact for builders, designers, homeowners, and trade partners, ensuring every customer interaction reflects Studio G's commitment to excellence.
Develop strong, long-term relationships by listening carefully, understanding customer needs, and delivering solutions that exceed expectations.
Learn and confidently represent Studio G's offerings across glass, closets, hardware, and related product categories.
Guide customers through the process from inquiry to completion, coordinating with internal teams to ensure projects stay organized and on track.
Address questions, concerns, and challenges quickly and professionally while maintaining a positive, solution-focused attitude.
Communicate proactively and clearly with customers, vendors, and team members to create an exceptional experience at every stage.
Manage quotes, specifications, orders, and project information accurately to support successful project execution.
Demonstrate kindness, professionalism, and a genuine desire to help others while contributing positively to Studio G's culture and team environment.