Hyundai Delivery & Customer Experience Specialist | Product Specialist

CITY ENTERPRISES LLC • Birmingham, AL

7d • Onsite

About The Position

Hallmark Hyundai Birmingham is seeking an energetic, polished, highly organized Hyundai Delivery & Customer Experience Specialist to take ownership of one of the most important parts of the automotive sales experience: what happens when our customer takes delivery—and what happens after they leave. This is not a traditional sales position. This role serves as a critical bridge between our Sales Team, Sales Management, Finance Department, and our customers. The ideal candidate will become one of the dealership's foremost Hyundai product experts and help ensure every customer leaves Hallmark Hyundai Birmingham feeling confident in their new vehicle, comfortable with its technology, and connected to our dealership. Two primary performance objectives will drive this position: Delivery Effectiveness: 95%+ monthly Customers Contacted After Purchase: 93%+ monthly Success will be measured. The person selected for this role will have direct influence on our Hyundai customer-experience performance and will work closely with dealership management to consistently meet or exceed these objectives.

Requirements

• Intermediate to advanced abilities on PC & Smartphone
• Customer Service experience with exceptional record
• Goal oriented & task efficient
• Ability to remain organized
• Prolific communicator
• Collaborator who enjoys and flourishes in team environment
• Willingness to do what it takes to satisfy customer needs
• Ability to respond quickly to sounds
• Ability to move safely over uneven terrain frequently moving inside and outside office to access inventory, files, office machinery and other departments
• Ability to work in varying weather conditions
• Must be able to remain in a stationary position 50% of the time
• Constantly operates a computer and smartphone/office phone and other office machinery such as copy machine, scanner, and/or fax machine
• The person in this position frequently communicates with co-workers and customers. Must be able to exchange accurate information in these situations.

Nice To Haves

• Automotive experience is helpful, but personality, professionalism, product-learning ability, communication skills and attention to detail may be even more important.
• Someone with experience in hospitality, luxury retail, consumer technology, wireless/mobile-device sales, concierge services, customer relations or another high-touch customer environment could be an excellent fit.

Responsibilities

• Conduct professional, thorough and personalized new-vehicle deliveries for Hyundai customers.
• Become an expert on the Hyundai product lineup, including trim levels, safety technology, Bluelink, infotainment, connectivity, driver-assistance features, Hyundai Digital Key where applicable, vehicle settings, warranties, maintenance expectations, and other ownership features.
• Customize each delivery around the customer's specific vehicle and needs rather than relying on a generic presentation.
• Assist in executing and documenting a consistent post-sale follow-up process.
• Contact customers after delivery to answer questions, provide additional vehicle education, resolve minor concerns before they become larger issues, and reinforce the customer's relationship with Hallmark Hyundai Birmingham.
• Maintain accurate records of completed customer contacts and work toward a minimum 93% monthly Contacted After Purchase goal.
• Help develop, execute and maintain a consistent delivery process designed to achieve a minimum 95% monthly Delivery Effectiveness goal.
• Coordinate with Sales Consultants, Sales Managers and Finance Managers so vehicles and customers are properly prepared for delivery.
• Identify missed opportunities and communicate trends or deficiencies to management.
• Serve as a visible ambassador for Hallmark Hyundai Birmingham.
• Welcome customers entering the dealership, determine the purpose of their visit and assist with connecting them to the appropriate team member or department.
• Be comfortable interacting with customers from a wide variety of backgrounds and personalities.
• Assist management with dealership vehicle-key accountability, including organization, check-in/check-out procedures, locating keys, identifying missing keys and maintaining compliance with the dealership's established key-control process.
• Escalate missing or improperly handled keys immediately.
• Assist customers who return for additional technology or product assistance.
• Help Sales Consultants prepare for deliveries during high-volume periods.
• Work collaboratively with Sales, Finance, Service and Management to create a seamless transition from shopper to Hyundai owner.

Benefits

• We are building a customer experience that extends beyond simply selling vehicles. Our objective is to create Hyundai owners who understand their vehicles, enjoy their technology, know who to contact when they need assistance, and remember how they were treated at Hallmark Hyundai Birmingham.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED