Senior Associate, Product Management - Partnerships Conversions

Capital One•Chicago, IL

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. As part of the Partnerships Conversions Product team, you will play a key role in eliminating areas of disruption to the Customer and Servicing Agent experiences when we are onboarding new credit card portfolios to Capital One. Specifically, you will partner in the transformation of our Image Conversion Services to minimize the effort needed to ensure Customers and Agents have access to historical documents such as statements and letters following a conversion event. This includes working with teams across the organization to evaluate current processes, identify areas for improvement, evaluate opportunities to leverage AI-driven tools, and implement solutions that support both business goals and meet key customer needs. You may work across product areas such as Enterprise Imaging, Data Management, Front- and Back-Office Servicing, and Core Processing, using data, technology, and collaboration to create a reliable, efficient, and user-friendly Conversion experience. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered, Business Focused, Technology Driven, and Transformational Leadership.

Requirements

Bachelor's degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice To Haves

Bachelor's degree in computer science or engineering
1+ years translating business strategy or analysis into consumer facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross functional teams as a product owner in an agile development process

Responsibilities

Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
Conduct research and develop features that utilize new and evolving technology.
Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers.
Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy.
Actively participate in horizontal forums, harnessing a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert.