Senior Associate, Product Management - Athena Data Model Lead

Capital One•McLean, VA

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you. About the Team Athena is the comprehensive source of truth for our Card servicing policies and procedures, managed centrally, and leveraged by AI, agents, and customer-facing content channels. This role is for product lead of the Athena data models, the core of how we structure 20+ content types for creation and distribution. The ideal candidate for the role is someone who: Is excited by / interested in evolving novel technologies like generative AI (given our first use case is providing the content for Customer Assist -- our GenAI conversational assistant). Is a platform evangelist and human-centered builder, ready to help us dynamically meet our author's needs while scaling across 1000s of servicing policies, tasks, and intent. Is an integrated problem solving rockstar -- ready to partner with a brilliant team of analysts, content authors, designers, technologists, risk managers, product managers, and more to deliver a bold vision for building the user manual for AI. We want you if you are: Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Requirements

Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice To Haves

Bachelor’s degree in computer science or engineering
1+ years translating business strategy or analysis into consumer facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross functional teams as a product owner in an agile development process