Senior Associate, Product Analyst – Rewards
About The Position
As a Senior Associate, Product Analyst on the Rewards Product team, you will support implementation of new rewards features by translating customer and business needs into plans, requirements, and delivery outcomes. You will work across product, design, data, and technology teams to sequence work, manage risks and dependencies, and drive execution through the product development lifecycle. You will use data and stakeholder input to help prioritize decisions and improve the rewards experience over time. The role includes building knowledge of rewards and loyalty experiences, improving operational readiness and end-to-end customer experience, and keeping stakeholders aligned from planning through launch. The final job grade level and corporate title will be determined at the time of offer and may differ from this posting. Applicants must be authorized to work for any employer in the United States; immigration sponsorship is not available. Relocation assistance is not provided, so candidates must be local to the listed work locations or willing to relocate at their own expense immediately upon hire.
Requirements
- At least 3 years of experience in product management, product analysis, business analysis, or related delivery roles in a cross-functional environment.
- Experience supporting software delivery using agile methodologies.
- Experience translating business needs into requirements, including documented acceptance criteria.
- Experience managing or coordinating work across multiple stakeholder groups in a matrixed organization.
- Experience tracking delivery status, risks, issues, and decisions and communicating updates to stakeholders.
- Experience using Microsoft Office tools, including PowerPoint and Excel, and collaboration or work-management tools such as SharePoint, Jira, and Confluence.
- Bachelor’s degree.
- Authorization to work for any employer in the United States; the employer does not provide immigration sponsorship.
- Must be local to the work locations listed in the posting or willing to relocate independently immediately upon hire, as relocation assistance is not provided.
Nice To Haves
- Experience supporting rewards, loyalty, or customer value proposition features.
- Experience using data to inform prioritization, sequencing, and measurement of delivered outcomes.
- Experience supporting personalization or targeted customer experiences, such as offer selection, eligibility, or segmentation concepts.
- Experience coordinating user acceptance testing or similar validation activities for feature launches.
- Experience partnering with technology teams to manage dependencies and unblock delivery work.
Responsibilities
- Build domain knowledge in rewards and loyalty experiences and the assigned product area to support informed delivery decisions.
- Partner with product, design, data, and technology teams to translate needs into clear requirements and implementation plans.
- Analyze current-state processes and identify opportunities to improve operational readiness and the end-to-end customer experience.
- Define and maintain delivery artifacts, including project plans, milestones, decision logs, risks, issues, and key metrics.
- Support agile delivery by helping ensure epics, stories, and acceptance criteria are clearly defined and ready for development.
- Coordinate user testing and implementation readiness activities to support high-quality launches.
- Identify delivery risks and tradeoffs, document options, and support recommendations that balance value, impact, and time to market.
- Provide timely stakeholder communications, including progress updates and escalation of blockers or decisions needed.
- Present product needs, delivery progress, and key challenges to stakeholders, including senior leadership, as appropriate.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
