Senior Associate, Product Analyst – Rewards

JPMorganChase • Wilmington, NC

2d

About The Position

As a Senior Associate, Product Analyst – Rewards on the Rewards Product team, you will support implementation of new rewards features by translating customer and business needs into clear plans, requirements, and delivery outcomes. You will work with cross-functional partners to sequence work, manage risks and dependencies, and drive execution through the product development lifecycle. You will use data and stakeholder input to help prioritize decisions and improve how the rewards experience scales over time.

The role partners across product, design, data, and technology to deliver features that improve customer outcomes and business results. It involves bringing structure to complex work, translating needs into delivery plans, and keeping teams aligned from planning through launch. The position also supports operational readiness, user testing, implementation readiness, and communication with stakeholders, including senior leadership as appropriate.

Requirements

• 3+ years of experience in product management, product analysis, business analysis, or related delivery roles in a cross-functional environment.
• Experience supporting software delivery using agile methodologies.
• Experience translating business needs into requirements, including documented acceptance criteria.
• Experience managing or coordinating work across multiple stakeholder groups in a matrixed organization.
• Experience tracking delivery status, risks, issues, and decisions and communicating updates to stakeholders.
• Experience using Microsoft Office tools (PowerPoint, Excel) and collaboration/work management tools such as SharePoint, Jira, and Confluence.
• Bachelor’s degree.
• Applicants must be authorized to work for any employer in the US; immigration sponsorship or takeover of an employment visa sponsorship is not available.
• Candidates must be local to the listed work locations or willing to relocate on their own immediately upon hire, as relocation assistance is not provided.

Nice To Haves

• Experience supporting rewards, loyalty, or customer value proposition features.
• Experience using data to inform prioritization, sequencing, and measurement of delivered outcomes.
• Experience supporting personalization or targeted customer experiences, such as offer selection, eligibility, or segmentation concepts.
• Experience coordinating user acceptance testing or similar validation activities for feature launches.
• Experience partnering with technology teams to manage dependencies and unblock delivery work.

Responsibilities

• Build domain knowledge in rewards and loyalty experiences and the assigned product area to support informed delivery decisions.
• Partner with product, design, data, and technology teams to translate needs into clear requirements and implementation plans.
• Analyze current-state processes and identify opportunities to improve operational readiness and the end-to-end customer experience.
• Define and maintain delivery artifacts, including project plans, milestones, decision logs, risks, issues, and key metrics.
• Support agile delivery by helping ensure epics, stories, and acceptance criteria are clearly defined and ready for development.
• Coordinate user testing and implementation readiness activities to support high-quality launches.
• Identify delivery risks and tradeoffs, document options, and support recommendations that balance value, impact, and time to market.
• Provide clear, timely stakeholder communications, including progress updates and escalation of blockers or decisions needed.
• Present product needs, delivery progress, and key challenges to stakeholders, including senior leadership, as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior