Total Rewards Analyst

Pendo • Raleigh, NC

15h • $102,000 - $143,000

About The Position

Pendo's Total Rewards team operates the benefits, leave, and compensation programs employees rely on for health coverage, financial security, and time away from work. The Total Rewards Analyst administers benefits and leave programs, maintains accurate enrollment and eligibility data across vendors and payroll, and reports on program health. The role partners with Payroll, Finance, the wider People Team, and external benefits vendors. At the P3 level, the analyst works independently within a defined scope, adapts established approaches to varied problems, and turns audit findings into process improvements. Success means employees receive accurate answers promptly, vendors receive clean files, and payroll deductions match elections.

Day-to-day work includes processing life-event changes and benefits inquiries, preparing open-enrollment materials, administering leave from intake through return, auditing benefits and compensation data, resolving provider file errors, fulfilling benefits reporting and filing requirements, triaging escalated employee and manager tickets, reviewing benefits invoices, maintaining documentation, and using AI to assist with drafting, anomaly detection, reporting, and documentation upkeep.

Requirements

• At least 5 years of experience in benefits administration, leave administration, HR operations, or total rewards, or equivalent experience, with demonstrable owned outcomes.
• Experience owning processes from intake through accurate completion, working independently with review at key milestones.
• Working knowledge of health, dental, vision, FSA, HSA, 401(k), and COBRA benefits, as well as leave and accommodation processes and their compliance basics.
• Strong attention to detail with data, including auditing eligibility files, reconciling invoices, and identifying anomalies.
• Ability to make sound decisions with incomplete information and know when to escalate with a recommendation.
• Clear written and verbal communication with employees, vendors, Payroll, and leaders.
• Discretion in handling confidential medical and personal information.

Nice To Haves

• Experience leading an annual open enrollment cycle.
• Experience with Workday as a benefits enrollment platform.
• Experience building process documentation and employee-facing guides.

Responsibilities

• Process life-event changes and benefits inquiries, confirm changes are reflected correctly in vendor and payroll systems, and prepare materials ahead of annual open enrollment.
• Administer leave from intake through return, keep status tracking current, and provide timely updates to Payroll and the sales organization.
• Audit benefits and compensation data on a recurring cadence, resolve eligibility file errors with providers, and document fixes to prevent recurrence.
• Fulfill required benefits reporting and filing requirements, including audits, Form 5500 filings, and nondiscrimination testing.
• Triage escalated employee and manager tickets through Kinfolk and improve the knowledge base and workflows.
• Review benefits invoices and support invoice processing.
• Maintain accurate leave and benefits guides, process documents, and employee resources in Confluence and Google Drive.
• Use AI for drafting, anomaly detection, reporting, and documentation upkeep.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed