Senior Associate, Process Manager- Loss Mitigation

Capital One•Plano, TX

1d•Onsite

About The Position

As a Sr. Associate Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Sr. Associate, Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least 2 years of experience in Business Process Management, Project Management, or Risk Management

Nice To Haves

Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Responsibilities

Day to day oversight of multiple business processes.
Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes.
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams).
Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes.
Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Provide training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
May perform processes or parts of processes as needed.