Loss Mitigation Associate
About The Position
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
Requirements
- 1-2 years collection or relevant experience (automotive preferred)
- High school graduate or GED equivalent
- Ability to independently manage their time daily to ensure productivity and goals are met
- Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
- Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
- Basic computer skills - Knowledge of Windows including Word and Excel
- Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
- Strong listening skills - Ability to listen and understand direction
Nice To Haves
- Previous experience in late-stage collections is preferred
- Bachelor’s degree preferred
Responsibilities
- Manage a queue of delinquent 80+ days past due accounts.
- Handle inbound and outbound calls as needed per position.
- Ensure all account activity is properly documented per department standards.
- Adhere to department standards for effective queue management.
- Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
- Perform all other duties as assigned.
Benefits
- Role is 100% remote (after in-office new hire training)
- Competitive pay-$24.40 an hour plus up to $2,250 in monthly bonuses!
- Great benefits with very little out of pocket cost!
- Car purchase discount plus $350.00 car allowance!
- Medical, dental, and vision plans with no-cost and low-cost options
- Annual employer HSA contribution
- 401(k) matching and immediate vesting
- Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350
- 100% employer-paid life and disability insurance
- No-cost health and wellbeing programs, including a gym benefit
- Six weeks of paid parental leave
- Paid Volunteer Time Off, plus a company donation to a charity of your choice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
