Loss Mitigation Associate
About The Position
The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. Training will be onsite for the first six weeks. After the training, the role would be remote will a one-day per month onsite day.
Requirements
- 1-2 years collection or relevant experience (automotive preferred)
- Previous experience in late-stage collections is preferred
- High school graduate or GED equivalent
- Ability to independently manage their time daily to ensure productivity and goals are met
- Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
- Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
- Basic computer skills - Knowledge of Windows including Word and Excel
- Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
- Strong listening skills - Ability to listen and understand direction
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Manage a queue of delinquent 80+ days past due accounts.
- Handle inbound and outbound calls as needed per position.
- Ensure all account activity is properly documented per department standards.
- Adhere to department standards for effective queue management.
- Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
- Perform all other duties as assigned.
Benefits
- Role is 100% remote (after in-office new hire training)
- Competitive pay-$24.40 an hour plus up to $2,250 in monthly bonuses!
- Great benefits with very little out of pocket cost!
- Car purchase discount plus $350.00 car allowance!
- Medical, dental, and vision plans with no-cost and low-cost options
- Annual employer HSA contribution
- 401(k) matching and immediate vesting
- Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350
- 100% employer-paid life and disability insurance
- No-cost health and wellbeing programs, including a gym benefit
- Six weeks of paid parental leave
- Paid Volunteer Time Off, plus a company donation to a charity of your choice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
