Senior Associate, Process Manager, Hardware Strategy (Hybrid)

Capital One•Richmond, VA

42d•Hybrid

About The Position

As a Senior Associate, Process Manager, Hardware Strategy, you will be the primary support lead for the Manager of Hardware Strategy. You will drive the operational execution of our physical customer touchpoints, ensuring that the fleet is modern, functional, and aligned with user needs. This role is designed for a highly disciplined professional who will assist in managing the entire hardware lifecycle—from procurement support to the execution of large-scale deployment projects.

Requirements

High School Diploma, GED, or equivalent certification
At least 2 years of experience in Project Management, Process Management, or Relationship Management
At least 3 years of experience using Microsoft Office or Google Suite

Nice To Haves

Bachelor’s Degree or Military Experience
1+ year of experience in hardware lifecycle management
2+ years of experience in retail bank operations
BPM, PMP, Lean, or Six Sigma certification

Responsibilities

Assist the Manager in identifying and recommending long-term strategies for ATM and non-ATM Branch Hardware through rigorous data analysis.
Support the building and maintenance of models used to predict hardware lifecycles and future technology needs across the branch network.
Partner with the Manager to ensure the flawless execution of hardware-related projects, including installations, upgrades, and branding transitions.
Assist in the sourcing and acquisition of hardware, helping manage vendor relationships to ensure quality and cost-efficiency.
Execute rigorous testing and validation processes for new hardware to minimize downtime and ensure a premium customer experience.
Create and maintain process documents and project reports that translate hardware performance metrics into actionable insights for the Manager and senior leadership.
Proactively identify breakdowns in the hardware lifecycle and assist the Manager in analyzing the upstream and downstream impacts of hardware changes.