Senior Associate, New Verticals - Canada Strategy & Operations

DoorDash Canada•Vancouver, BC

1d•CA$97,000 - CA$121,000•Hybrid

About The Position

This role is part of the New Verticals team, which launched in 2020 to expand DoorDash's marketplace beyond restaurants to include grocery, convenience, alcohol, retail, and DashMart stores across the US and Canada. The team focuses on building the Canadian marketplace to ensure timely and quality delivery of consumer needs. The Senior Associate will focus on improving partnerships with Dashers and driving operational efficiencies, or on enhancing platform quality to improve the shopping experience and increase consumer spend. Both roles require understanding marketplace data and constraints to strategize actionable plans for efficiency levers such as in-store navigation, in-app experience, dasher pay, and pricing & promotions. The position involves understanding the three-sided marketplace, unit economics, and balancing growth, cost, and quality. The role sits at the intersection of strategy, operations, and product, requiring rapid idea generation, metric ownership, product vision building, complex analysis, experimentation, and leveraging AI. The Senior Associate will report to a Manager on the New Verticals Strategy & Operations team and is an individual contributor role. The company operates on a hybrid model with some in-person days. Candidates will be considered for two distinct roles during the interview process.

Requirements

Solve problems from first principles, resisting "this is how it's always been done" thinking.
Demonstrate a bias for action and ability to build things from the ground up (entrepreneurial).
Understand problems by deeply analyzing them (operator mindset).
Comfortable building complex SQL queries across multiple data sources.
Experience with data visualization and dashboarding tools.
Energized by AI tools and actively experiment with them (e.g., Claude, Cursor, Gemini).
Use AI to automate repetitive tasks, accelerate analysis, and unlock work that would otherwise require a larger team.
Comfortable with a role whose scope may shift with AI advancements.
Unafraid of uncharted territory and excited to help define a role that is still taking shape.
2-4+ years of experience in high-performing cultures (tech, operations, strategy, consulting, banking, startups, or related experience).
Completed Bachelor's Degree.

Responsibilities

Strategize optimal strategies for serving dashers, merchants, and consumers from first principles.
Own tracking dashboards and manage week-over-week metrics to drive high-quality operations.
Design, launch, and share operational experiments and product features impacting dynamic delivery windows, order batching, predictive ordering, and in-app merchandising.
Build models using Excel and SQL to evaluate economic, operational, and strategic costs and benefits of programs and experiments, increasingly using AI to enhance analysis.
Utilize AI tools to automate manual processes, build new prototypes, and develop product visions, pushing the boundaries of AI in daily work and sharing learnings.
Partner with and influence cross-functional teams including growth, quality, finance, product, analytics, and engineering to launch initiatives.
Manage core metrics across Dashers or Consumers and be the DRI for metrics such as acceptance rates, batch rates, subtotals, and basket size.
Work with Product, Engineering, Analytics, and US Logistics counterparts to share learnings and scale successful initiatives.