Manager, New Verticals Merchant Strategy & Operations - Merchant Experience

DoorDash USA•San Francisco, CA

1d•$136,000 - $200,000

About The Position

The New Verticals Strategy & Operations team is responsible for turning high-level goals into clear plans and day-to-day execution by partnering with product, GMs, operations, sales, and support teams. This role focuses on the full merchant experience—making DoorDash valuable to merchants before, during, and after launch—while building the growth levers that keep them growing on the platform. The role is responsible for ensuring merchant priorities are translated into actual product and operational improvements. This involves owning cross-functional alignment across a portfolio of merchant growth, experience, and tooling initiatives, spanning self-serve capabilities, ads & promo products, merchant support workflows, and integration quality. The individual will ensure NV merchant needs are clearly articulated, documented, sized, sequenced, and advocated for by building alignment around their importance to merchants, consumers, and DoorDash. Additionally, the role will partner with Wolt and Deliveroo teams to share insights, learnings, and priorities, and ensure visibility into key initiatives across markets. This role requires an understanding of what doesn't get built and the ability to translate that risk into a compelling, data-grounded case for prioritization. The position reports into the Director, New Verticals Merchant Onboarding & Experience in the Merchant Strategy and Operations organization.

Requirements

5–10 years of experience in strategy and operations, business or product operations, consulting, or similar cross-functional roles.
Ability to get things done by helping people understand why something matters, not by pushing harder; ability to align teams with competing priorities around a shared goal and sustain that alignment over time.
Understanding of opportunity cost and the ability to communicate that risk with clarity and urgency.
Ability to take an ambiguous problem, structure it, and build a plan; comfort operating where the playbook doesn't exist yet and creating clarity for teams.
Genuine merchant fluency, understanding how retailers, grocers, and enterprise merchants think about growth, promotions, loyalty, and their relationship with platforms like DoorDash.
Experience in product operations: writing business cases, defining success metrics, scoping from zero, and shepherding builds from idea to launch.
Clear written communication skills, with a default towards async communication.
Ability to work with data (SQL, spreadsheet modeling) to size problems, build simple models, and track performance independently.
Experience using AI in a professional workflow.

Responsibilities

Support product and engineering teams in building new self-serve capabilities for merchants from the ground up, defining what needs to be built, in what order, and ensuring all requirements are clearly defined and sized.
Drive merchant growth priorities across teams, building and maintaining alignment across 5–8 cross-functional teams around a shared view of what NV merchants need to grow, retain, and deepen their relationship with DoorDash.
Own the "why it matters" narrative, framing growth investments as wins for merchants, consumers, and DoorDash alike. Translate merchant pain points and growth opportunities into clear business cases with quantified upside and a clear picture of what's at risk if we don't act.
Scope and accelerate net-new and under-optimized capabilities, leading scoping work, defining requirements, identifying gaps, and building crawl/walk/run plans that earn prioritization on product roadmaps for growth levers that exist in early or fragmented states.
Act as the connective tissue across the merchant growth ecosystem, bridging the gap between what NV merchants need and what product, sales, support, and operations teams are building across DoorDash, Deliveroo, and Wolt, ensuring NV merchant priorities are represented in every relevant planning conversation.
Shape how growth investments land for merchants by partnering with product and operations teams to ensure launches are well-sequenced, well-communicated, and designed to create durable value for merchants and their customers.