Senior Associate, NERD Operations
About The Position
VEG is hiring a Senior Associate on its New ER Doctor (NERD) training team to help deliver education and hands-on training for new emergency doctors. The role coordinates program details from planning through execution, supports educators and learners on-site, and uses feedback and data to improve the program. The associate owns a portfolio of operational outcomes and helps build processes and systems that allow the program to scale while preserving an individualized experience. The position is based at VEG headquarters in White Plains, NY, with four days per week in the office and approximately 25% travel for on-site training. Travel may include extended stays in Las Vegas and occasional weekend coverage.
Requirements
- At least 3 years of experience independently owning complex programs, events, training experiences, or projects involving multiple stakeholders, timelines, and moving pieces.
- Strong organizational skills and attention to detail, with the ability to manage day-to-day execution while considering the broader program experience.
- Clear, thoughtful communication skills and the ability to build trusted relationships with learners, educators, hospital leaders, and cross-functional partners.
- Comfort working with surveys, dashboards, and program data to identify trends, communicate insights, and improve processes.
- Collaborative, service-oriented mindset and ability to manage recurring tasks while supporting multiple stakeholders.
- Proactive, customer-focused approach, including anticipating needs, solving problems, and taking ownership.
- Ability and willingness to travel approximately 25% of the time for on-site training, including extended stays in Las Vegas and occasional weekend coverage.
- Ability to work in the office four days per week at the White Plains, NY headquarters.
Responsibilities
- Own a share of NERD education and hands-on training from planning through execution, including schedules, syllabi, speaker confirmations, instructor agreements, participant communications, travel, and on-site logistics.
- Support educators and learners, anticipate their needs, troubleshoot issues in real time, and create a seamless training experience.
- Coordinate stakeholders, timelines, and dependencies; surface risks, make clear requests, follow through, and close open items.
- Maintain and improve training materials, resources, and communications so they remain clear, accurate, and aligned with program needs.
- Own education and training surveys, analyze feedback and program signals, and share insights to help improve the program.
- Improve workflows, documentation, tools, and automations to make NERD operations more efficient, consistent, and scalable.
- Partner with NERD teammates, educators, Medical Directors, hospital teams, Talent, and Talent Development to ease participation and support learners.
Benefits
- Competitive compensation of $80,000–$100,000, plus bonus and benefits.
- Comprehensive health and wellness benefits starting on day one, with access to free therapy or counseling.
- Paid parental leave of up to 12 weeks at 100% of regular salary, and inclusive fertility and family-building care.
- Unlimited PTO for vacation or sick days.
- Employee referral program.
- Casual office attire, ability to bring a pet to work, company swag, food in the office, and free lunches twice a week.
- Company laptop and monthly cell phone reimbursement.
- Free parking and a shuttle from the White Plains Metro-North station.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
