Senior Operations Associate

Fortuna Health•New York, NY

1d•$130,000 - $130,000•Onsite

About The Position

Fortuna Health is redefining the consumer experience for Medicaid, helping people navigate eligibility, enrollment, and coverage renewals. As an early operations hire, the Senior Operations Associate will help shape how the company scales. The role combines managing B2B client relationships with operating key parts of the B2C product’s operational engine, owning problems end-to-end for thousands of people navigating coverage each month. It is a fast-paced, visible role for a driven generalist energized by complexity, execution, and real-world impact. The position involves building and improving operational workflows in a greenfield environment. Responsibilities and ownership will evolve as the company grows, with a potential path toward greater ownership and leadership. The role requires balancing enterprise client needs with the consumer experience, independently handling ambiguous problems, managing multiple client contexts with both speed and quality, and collaborating through respectful disagreement and humility. The team works fully in person five days a week at Fortuna Health’s New York City office.

Requirements

At least 2 years of experience in management consulting, investment banking, or working at a startup.
Strong attention to detail and pride in completing small tasks correctly.
Exceptional analytical skills, comfort working with data, and ability to gather input to drive business decisions.
High ownership and comfort building operational processes in ambiguous situations.
Ability to work in person in New York City five days per week.
Ability to communicate disagreement respectfully and empathetically, remain open to differing ideas, and learn from mistakes.

Responsibilities

Manage B2B client relationships.
Run key parts of the operational engine behind the B2C product.
Own operational problems end-to-end for people navigating coverage.
Help build and mature operational processes and workflows in ambiguous, greenfield areas.
Balance enterprise client needs with the needs of end users while protecting the core consumer experience.
Manage context for multiple clients while delivering work quickly and accurately.