Senior Associate, Middleware & Platform Operations

New York Life•Tampa, FL

3d•$73,000 - $104,000•Hybrid

About The Position

As a Senior Associate in Middleware & Platform Operations at New York Life Direct, you will help ensure the reliability, performance, and security of critical middleware platforms that support business applications and customer-facing services. You will administer MuleSoft, Apache Tomcat, and Apache HTTP Server across on-premises and cloud environments. In partnership with application development, cybersecurity, architecture, and cloud engineering teams, you will resolve production issues, strengthen platform resilience, and use automation and monitoring to improve service reliability. The role includes platform administration and lifecycle support, production troubleshooting and incident response, automation development, observability, security and governance practices, and off-hours on-call support. The position is hybrid, with three days per week at the designated work location.

Requirements

At least 3 years of experience in middleware administration, application platform support, infrastructure operations, or platform engineering.
Production experience with MuleSoft or comparable middleware and Apache Tomcat or similar Java application servers, including JVM troubleshooting.
Knowledge of Linux and/or Windows, HTTP/S, TCP/IP, DNS, load balancing, SSL/TLS, relational databases, and SQL.
Experience with operational automation using Ansible, Python, PowerShell, Bash, or comparable tools.
Ability to troubleshoot complex incidents and support secure operations, change management, high availability, and disaster recovery.
Strong analytical, documentation, communication, prioritization, and cross-functional collaboration skills.
Ability to work independently, communicate clearly, collaborate across IT, balance operational priorities, and adhere to security, change management, and governance standards.

Nice To Haves

Experience with MuleSoft Anypoint Platform, including Runtime Manager, API Manager, Access Management, CloudHub, or hybrid runtimes.
Experience with New Relic, Dynatrace, Datadog, or similar observability tools, including dashboards, alerts, and distributed tracing.
Exposure to AWS or Azure, containers, Git-based CI/CD, and Infrastructure-as-Code or Configuration-as-Code.
Familiarity with ITIL, DevOps, Site Reliability Engineering, service metrics, and approved AI-assisted operations or AIOps.

Responsibilities

Administer, configure, monitor, and maintain MuleSoft, Anypoint Platform, Apache Tomcat, Apache HTTP Server, and related middleware across on-premises and cloud environments.
Support deployments, patching, certificates, upgrades, and middleware lifecycle activities.
Troubleshoot production issues involving middleware, APIs, JVM performance, databases, and networking.
Support incident response, root cause analysis, change validation, recovery testing, and corrective actions.
Develop reusable automation using Ansible, Python, PowerShell, Bash, and Git-based tools for administration, deployments, health checks, and recovery.
Support Infrastructure-as-Code and CI/CD practices.
Use observability tools, logs, metrics, dashboards, and alerts to monitor availability, performance, errors, and resource utilization.
Identify trends and support capacity and resilience planning.
Maintain secure configurations, access controls, runbooks, and audit-ready procedures.
Partner with cybersecurity teams and validate approved AI-assisted recommendations.
Participate in off-hours on-call support.