Senior Associate, Middleware & Platform Operations

New York Life Insurance•Tampa, FL

2d•Hybrid

About The Position

As a Senior Associate in Middleware & Platform Operations at New York Life Direct, you will help ensure the reliability, performance, and security of critical middleware platforms supporting business applications and customer-facing services. You will administer MuleSoft, Apache Tomcat, and Apache HTTP Server across on-premises and cloud environments, working with application development, cybersecurity, architecture, and cloud engineering teams to resolve production issues, strengthen platform resilience, and improve service reliability through automation and monitoring. The role calls for a hands-on technical professional who can solve complex production problems, improve enterprise platform operations, work independently, and communicate and collaborate effectively across IT. You will balance operational priorities while adhering to security, change management, and governance standards. The position is hybrid, with three days per week in the office.

Requirements

At least 3 years of experience in middleware administration, application platform support, infrastructure operations, or platform engineering.
Production experience with MuleSoft or comparable middleware and Apache Tomcat or similar Java application servers, including JVM troubleshooting.
Knowledge of Linux and/or Windows, HTTP/S, TCP/IP, DNS, load balancing, SSL/TLS, relational databases, and SQL.
Experience with operational automation using Ansible, Python, PowerShell, Bash, or comparable tools.
Ability to troubleshoot complex incidents and support secure operations, change management, high availability, and disaster recovery.
Strong analytical, documentation, communication, prioritization, and cross-functional collaboration skills.

Nice To Haves

Experience with MuleSoft Anypoint Platform, including Runtime Manager, API Manager, Access Management, CloudHub, or hybrid runtimes.
Experience with New Relic, Dynatrace, Datadog, or similar observability tools, including dashboards, alerts, and distributed tracing.
Exposure to AWS or Azure, containers, Git-based CI/CD, and Infrastructure-as-Code or Configuration-as-Code.
Familiarity with ITIL, DevOps, Site Reliability Engineering, service metrics, and approved AI-assisted operations or AIOps.

Responsibilities

Administer, configure, monitor, and maintain MuleSoft, Anypoint Platform, Apache Tomcat, Apache HTTP Server, and related middleware in on-premises and cloud environments.
Support deployments, patching, certificates, upgrades, and middleware lifecycle activities.
Troubleshoot production issues involving middleware, APIs, JVM performance, databases, and networking.
Support incident response, root cause analysis, change validation, recovery testing, and corrective actions.
Develop reusable automation with Ansible, Python, PowerShell, Bash, and Git-based tools to streamline administration, deployments, health checks, and recovery.
Support Infrastructure-as-Code and CI/CD practices.
Use observability tools, logs, metrics, dashboards, and alerts to monitor availability, performance, errors, and resource utilization.
Identify trends and support capacity and resilience planning.
Maintain secure configurations, access controls, runbooks, and audit-ready procedures.
Partner with cybersecurity teams, validate approved AI-assisted recommendations, and participate in off-hours on-call support.