Senior Associate, MarTech Content Specialist| Retail Bank

Capital One•Wilmington, DE

About The Position

Capital One’s Retail Bank has risen up the banking league tables, capitalizing on industry-leading products and a unique National fintech brand with superior digital capabilities and distinctive cafes and branches. The Retail Bank Marketing team is a customer-backed, data-driven, digital-first Modern Marketing team empowered to unleash Capital One Bank’s growth potential. Our team is made up of a diverse and talented group of Marketers, Business Analysts, Marketing Technologists, Data Analysts, Data Scientists, Program Managers, Process Managers, Designers—all working together to create highly relevant and engaging marketing experiences. The Retail Bank Marketing Technology team is seeking a highly organized and detail-oriented Senior Associate Content Specialist to join our growing website team. In this role, you will be the driving force behind our website’s daily updates, working directly within our Enterprise Content Management System (CMS). This is a highly process-driven position perfect for someone who thrives on organization, loves managing digital content, and excels at collaborating across multiple departments. You will ensure our digital presence is accurate, compliant, and up-to-date.

Requirements

Bachelor's Degree or military experience
At least 2 years of experience working within a Content Management System (CMS) to build and update web pages
At least 2 years of digital marketing experience
Process-oriented mindset with a proven ability to understand, follow, and create standard operating procedures.
Hyper-organized and detail-oriented, with the ability to catch small errors that others might miss.
Exceptional time-management skills, capable of balancing large project builds with ad-hoc, quick-turnaround requests.
Strong collaboration skills, with the professionalism to work seamlessly alongside diverse technical, creative, and legal partners.

Nice To Haves

3+ years of experience in a product marketing role
3+ years of experience working with content management systems
3+ years of experience using digital marketing, analysis and SEO tools
2+ years of experience in financial services
Agile experience

Responsibilities

Become an expert for Capital One’s enterprise CMS.
Execute day-to-day website updates, managing everything from large-scale, net-new page builds to minor copy edits.
Help own, manage, and document the content processes from intake to execution for website pages and the content management system (CMS).
Proactively communicate with internal partners—including Legal, Compliance, Marketing, Creative, and Tech—to ensure site updates are clear. Communicate timelines, progress, or changes to stakeholders when necessary.
Collaborate closely with partners to test new page layouts, design components, and technical updates, ensuring visual integrity and optimal functionality before they go live on the site.
Identify opportunities to drive process updates and improve team efficiencies, proactively exploring and implementing AI tools or automated solutions to streamline content workflows.
Juggle multiple moving deadlines simultaneously, prioritizing requests effectively to ensure timely delivery of all web updates. Work proactively in an agile environment and identify when to work outside the process in whitespace.
Conduct meticulous quality assurance testing to ensure pages are created or updated exactly as requested, meeting all brand, legal, and compliance standards.