Senior Associate / Manager, Business Operations
About The Position
Merchant Growth is Canada's leading fintech for small business financing and one of the country's most recognized growth stories. The Growth function owns the engine that powers that expansion: how we acquire merchants, how we structure our sales force, how we price our products, and how we measure what's working. This is a new role on the Growth team, working directly with the Chief Growth Officer. It's a deliberately broad role where one week you might be designing a new commission plan, the next building out a role-and-compensation framework for a function we're scaling, or modelling sales production and shipping a dashboard for the leadership team. This role is for someone looking to be a high-leverage problem-solver behind one of the most important functions in a growing Canadian fintech, with direct exposure to the CGO and meaningful ownership from day one. You'll be a force multiplier, leveraging modern AI tooling to outperform a team of five from a decade ago. You'll need to be smart, hungry, and resourceful enough to figure things out, with the tools and the CGO's mentorship.
Requirements
- Smart and intellectually curious; able to pick up an unfamiliar problem, ask the right questions, and figure out what "good" looks like.
- A real problem-solver; when something is ambiguous, your instinct is to break it down, not to wait for instructions.
- Comfortable with quantitative and analytical work.
- A university graduate (discipline is open).
- Hardworking; this is a high-output role.
- Excited about AI tooling or at least open-minded about it.
Nice To Haves
- 5-7 years of experience in consulting, finance, banking, BizOps, RevOps, FP&A, strategy, or a similar analytical generalist role.
- Experience with SQL, Power BI / Tableau, or other BI tools.
- Exposure to financial services, lending, or B2B sales operations.
- Prior experience using Claude Code, Cursor, or other AI coding tools.
Responsibilities
- Solve whatever the Growth function needs solved this quarter.
- Designing commission and bonus structures for our sales agents and account managers.
- Building role architectures and compensation bands for new functions, benchmarked against external survey data.
- Analyzing sales production, conversion, and pipeline performance — and turning the analysis into something the leadership team will actually act on.
- Designing and building dashboards that replace the weekly fire-drill of someone-pulling-numbers-by-hand.
- Sizing market opportunities, modelling pricing changes, evaluating new channels.
- Become a power user of AI-native tools like Claude Code, NotebookLM, Excel with Claude, and our BI stack.
- Operate independently, with a CGO who gives you context, a problem, and a deadline — and trusts you to figure out the rest.
- Communicate clearly by writing briefs that the exec team reads in three minutes and understands the recommendation, the data behind it, and the tradeoffs.
Benefits
- Competitive base salary plus performance bonus, benchmarked to the 75th percentile of the Canadian market for analytical generalist roles.
- Comprehensive group health benefits (Life, AD&D, Extended Health & Dental and Travel Insurance).
- Company-wide monthly Lunch and Learns and team events.
- A collaborative team environment.
- Education and learning benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
