d) Equity Index Client Operations

Solactive AG•Toronto, ON

2d•Hybrid

About The Position

We’re looking for an analytically minded professional with experience in index management, ETFs, or capital markets and a passion for investing, communication, and data-driven analysis. Join our fast-paced international team to deliver innovative investment solutions, collaborate with clients, and shape the future of index investing, with opportunities at Senior Associate or VP level based on experience.

Requirements

Degree in Finance, Economics, Mathematics, or a related field.
4+ years of experience in index operations, financial data, asset management, or a comparable client-facing role.
Experience managing and fostering client relationships in Canada and across a global client base.
Strong understanding of index methodologies and corporate action impacts on indices.
Excellent communication and client relationship skills, with the ability to clearly explain investment concepts to both technical and non-technical audiences.
Innovative, analytical thinker with a hands-on approach to problem-solving and high attention to detail.
Strong sense of ownership, reliability, and accountability for deliverables in a time-sensitive environment.
Team-oriented with a collaborative mindset and intercultural competence, comfortable working across global teams.
Interest in data, technology, and process automation; advanced Excel skills required, familiarity with automation tools or AI-supported workflows is a plus (no coding required).
Fluent in English (written and spoken); additional languages are an advantage.

Nice To Haves

familiarity with automation tools or AI-supported workflows is a plus (no coding required)
additional languages are an advantage

Responsibilities

Take ownership of client-facing index operations, ensuring timely and accurate delivery of index data, files, and methodology information.
Act as a key contact and trusted partner for an international client base, including leading investment banks, asset managers, hedge funds, and trading desks, translating complex thematic and benchmark concepts into clear, actionable insights.
Handle client inquiries on index composition, calculations, and treatment logic with clarity, confidence, and a strong service mindset.
Translate complex index methodologies and corporate action treatments into structured, transparent explanations for clients and internal stakeholders.
Coordinate and communicate index changes, rebalances, and exceptional events across internal teams and external partners.
Monitor daily index production with a focus on output quality, consistency, and client impact.
Collaborate closely with data engineers, business analysts, and developers throughout the software development lifecycle to enhance index platforms and client deliverables.
Drive process improvements with a focus on automation, scalability, and consistent high-quality outputs, leveraging modern tools and AI-supported workflows where appropriate.
Support strategic client relationships by anticipating needs and proactively addressing potential issues.