Senior Associate Learning & Development

New York Life Insurance Co•Cleveland, OH

5d•$73,000 - $104,000•Hybrid

About The Position

We are seeking a highly skilled Learning & Development professional to join our team as a Senior Associate (PF3). This role is responsible for delivering impactful learning experiences and designing modern training solutions that drive measurable performance outcomes. The ideal candidate will demonstrate strong expertise in facilitation, instructional design, and learning technology, with the ability to create engaging, interactive learning experiences across in-person, virtual, and digital environments. This role also plays a key part in advancing learning through the use of innovative tools, including AI-enabled solutions, hands on labs, and ensuring the integrity and effectiveness of knowledge content.

Requirements

Bachelor’s degree preferred
Must be FINRA licensed with a Series 6 or 7
Minimum of 3 years of experience in learning & development, training delivery, or instructional design
Strong facilitation skills in both in-person and virtual environments
Experience designing eLearning using tools such as Sana, Colossyan, or similar
Knowledge of adult learning principles and instructional design methodologies
Experience in knowledge management or content development
Strong written and verbal communication skills
Ability to quickly learn and apply new technologies, including AI-enabled tools
Familiarity with learning evaluation methods and performance measurement
Experience working across multiple business lines or complex fast paced environments
FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting

Responsibilities

Facilitate engaging in-person and virtual training programs for diverse audiences
Deliver complex topics in a clear, structured, and learner-focused manner
Foster an interactive learning environment that promotes participation and knowledge retention
Design and maintain instructional facilitator guidebooks
Provide post-training support and reinforcement to support application of learning
Design and develop instructor-led, virtual, and eLearning solutions aligned to business needs
Conduct needs analysis to identify performance gaps and recommend appropriate learning strategies
Develop interactive, learner-centered content using a variety of instructional methods
Evaluate training effectiveness and continuously improve learning solutions
Apply AI and emerging technologies to enhance learning experiences and increase engagement
Explore and implement new approaches to improve interactivity and learner outcomes
Stay current on industry trends and incorporate best practices into learning solutions
Create, update, and maintain knowledge articles, job aids, and performance support materials
Ensure content is accurate, accessible, and aligned with business processes
Partner with stakeholders to capture, organize, and improve knowledge content
Support the adoption and continuous improvement of knowledge platforms
Partner with business leaders and subject matter experts to develop effective learning solutions
Provide recommendations on learning approaches based on identified needs
Contribute to strategic initiatives and cross-functional projects