Senior Manager, Learning & Development

KPMG•Abbotsford, BC

12h

About The Position

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. The Learning & Development Centre of Excellence has a mandate to enable firmwide strategic learning objectives through a robust learning technology ecosystem and the delivery of solutions to meet cross-functional learning and performance needs. The Senior Manager, Learning & Development will be accountable to drive delivery and strategic excellence across the learning solutions portfolio. As a senior and experienced learning professional, the Senior Manager will report to and work closely with the Director, Learning & Development, and operate collaboratively across the learning community, including functional, program, and regional learning leaders.

Requirements

8+ years of experience in Learning & Development in a fast-paced, corporate environment, working on multi-stakeholder internal engagements, and ideally in a matrixed organization.
Demonstrated expertise and experience in end-to-end learning solutions accountability, aligned to the requirements above.
Strong business acumen, collaboration skills, and demonstrated ability to manage competing and complex priorities for multiple stakeholders.
Ability to develop strong relationships with internal clients, gain credibility, challenge the norm and be viewed as a trusted advisor.
Strong organizational and detail-oriented skills with the ability to work in a changing environment.
Experience in collaborating and consulting with internal stakeholders (at a variety of senioirity levels) and subject matter experts, including issue resolution;
Excellent proficiency with the Microsoft collaboration suite (Office 365, Teams, and Co-pilot) as well as familiarity with Generative AI platforms (e.g. ChatGPT, Claude)
Bachelor's degree or equivalent in a related field
Written and oral fluency in English.

Nice To Haves

Certification/accreditation from a professional learning organization or recognized adult learning post-secondary program is an asset.
Take a builder-operator approach to your work, looking for opportunities to create new learning experiences and solutions, and ensuring they can be delivered successfully and at scale;
Balance learner experience thoughtfully with business outcomes, to craft impactful upskilling that promotes curiosity, growth, and expertise in support of the firm’s strategic objectives;
View relationship-building and collaboration as an accelerator for success in a matrixed, multi-stakeholder local, national, and global environment; and
Operate with a ‘we can with AI’ mindset to enable and reimagine the work of L&D in support of our people in a responsible and quality-driven way.

Responsibilities

Lead and contribute actively to advancing current and emerging strategic learning initiatives, programs, and processes, as direct drivers of business and people priorities.
Own the cross-functional learning solutions program and enablement service delivery across the portfolio and in collaboration with learning leaders, including: Program ownership and accountability for the Data Analytics and Visualization micro-credential program, in close collaboration with the Program Manager; Accountability for the learning solutions portfolio aligned to priority groups, including AI and digital skills, human-centric skills, and clients & markets, in close collaboration with the Learning Solutions Manager and business leads; and Accountability for the enabling enterprise learning solution methodologies and technologies, including learning evaluation and digital badges, in strategic collaboration with the Director and Learning Technology Manager.
Lead and advance learning solution consulting for priority business needs, in close collaboration with business stakeholders, the learning solutions manager, and functional learning leads: Oversee and contribute to the end-to-end learning lifecycle activities (e.g. needs analysis, solution consulting, feasibility and impact analysis, and solutioning); Build and maintain relationships with key stakeholders to identify, validate, and articulate the learning and development needs across the enterprise; and Continue to build out a learning consultation offering to support the upskilling and development needs for groups without dedicated L&D resourcing.
Serve as a collaborative learning design subject matter expert (SME) for the cross-functional portfolio and priority functional or firmwide initiatives, including: Partner with the Director to promote design and experience innovation in existing and emerging learning solutions across the firm; Collaborate with Manager, Learning Operations to serve as the learning design SME for all enterprise eLearning development projects, including quality and compliance training; and Collaborate with functional learning and people leaders to design solutions and offerings that are fit-for-purpose, engaging, and constructed for measurable impact.
Promote L&D excellence across enterprise learning through thoughtful engagement and collaboration with the learning community, including: Partner with the Director on Future of Learning initiatives and facilitation of a firmwide L&D Community of Practice, in support of shared best practices across the firm; Partner with the Manager, Learning Operations on identifying and promoting data and engagement insights to inform and assess the impact of L&D initiatives; and Accountable for the firmwide learning content libraries, ensuring fit-for-purpose content is promoted and accessible, within the evolving landscape of AI platforms and engagement.