Learning & Development Associate

Raymond James•Vancouver, BC

2d•CA$60,000 - CA$70,000•Hybrid

About The Position

Raymond James Ltd. is seeking a Learning & Development Associate to join the Private Client Group (PCG) team in a hybrid workstyle capacity in our Montreal, Toronto or Vancouver office. Raymond James Ltd. is one of Canada’s leading full-service independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs. The Learning & Development Associate will enhance the competencies of employees by designing and conducting branch-training programs that will boost employee’s workplace performance in line with company’s core values. You will be responsible for performing training needs assessments, designing, delivering curriculum, learning materials, and managing all phases of branch training. A variety of learning materials will be created by the Associate; from job-aids, e-learnings, micro-learnings, newsletter articles, videos, and more. The Associate will also be required to facilitate webinars and workshop-style training sessions.

Requirements

Experience in the financial services or brokerage industry required;
Proven experience in designing multiple training events in a corporate setting;
Knowledge of instructional design theory and learning principles;
Familiarity with traditional and modern training methods, tools and techniques;
Sound decision making and organizational skills;
Ability to apply adult learning principles;
Ability to think critically and ask targeted questions to determine needs and respond appropriately;
Experience with multiple delivery methods, including e-learning initiatives;
Experience in a boardroom training environment;
Proficiency in business process concepts (i.e. work flow diagrams, process mapping techniques);
Excellent planning abilities, including project management basics;
Superior interpersonal, written and verbal communication skills;

Nice To Haves

Post-secondary education in learning principles and/or certification in adult continuing education or instruction skills is an asset;
French language skills is an asset
Ability to work independently;
Strong presentation and writing skills;
Knowledge of Articulate Storyline/Rise/360
Excellent proficiency with Microsoft 365 and SharePoint online;
Knowledge of a Learning Management System;
Quick learner, dependable, professional, creative and innovative

Responsibilities

Collaborate with PCG teams and RJL Divisions to identify target audience’s training requirements and needs;
Develop create and deploy a variety of types of learning materials;
Write/produce standardized business process user manuals (job aids);
Assist with layout, editing, and organizing of content as required;
Evaluate the effectiveness of training by measuring and evaluating feedback from participants;
Design assessments for verifying learner knowledge and capability and provide summarized reporting;
Ensure training content is kept up to date on a regular basis by deploying a review/update process that is maintained;
Identify training needs by evaluating strengths and weaknesses;
Deliver training courses;
Deliver “ad hoc” training as required/scheduled for new recruits across the Raymond James’ business lines;
Periodically evaluate ongoing programs to ensure that they reflect any changes;
Stay abreast of the new trends and tools in employee development; and
Other duties as assigned