Associate Learning and Development Specialist

Sanford Health•Marshfield, WI

3d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role plays a critical part in supporting the Marshfield Clinic's American Heart Association (AHA) Training Center and works closely with the Training Coordinator and entire education team to ensure accessible and high-quality life support training. The individual in this role supports the training center, education team, and also our patient-care roles which require life support certification. Responsibilities include overseeing course logistics, scheduling training sessions, tracking certifications, and maintaining strong relationships with both instructors and staff. This position offers a blend of coordination, education support, course instruction, and stakeholder engagement - making it an ideal position for someone who enjoys working in a fast-paced, highly collaborative environment. Be a part of the education team and make a positive impact on patient safety and clinical excellence. Facilitate new hire orientation as well as departmental orientation, employee competency training, annual regulatory training, and maintain required documentation of staff in assigned areas. Will be responsible for assisting with departmental quality assurance and process improvement. Provides remedial training as needed to improve quality results and ensure quality standards are being met. Involved with departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data. Provides performance input on departmental staff regularly. Assists with service recovery efforts in the event patient service expectations are not met. Provides training and quality control to employees in designated departments. Customizes curriculum and develops training materials to ensure that organizational and stakeholder needs are met. Develops staff s skills to support learning. Has the ability to develop strong working relationships, manage projects, facilitate change processes and effectively communicate to achieve organizational goals. Responsible for the delivery of software-based classroom training in a manner which utilizes adult learning principles and training methods. Demonstrates proficiency in Microsoft Office/Windows applications, analytical decision-making, information gathering, presentation, group facilitation, innovative problem solving, and possesses highly developed training skills. Is flexible, and demonstrates effective planning and organizational skills. Effective communication skills are essential (personal, verbal, written, and electronic). Has the ability to function in a collaborative, fast-paced, customer-driven organization. On-Boards new employees, provides continuous training for current employees, and develops and implements quality projects to meet patient satisfaction standards.

Requirements

Associate’s degree or three years equivalent experience in training/education, ancillary services, or healthcare
Proficiency in Microsoft Office/Windows applications
Analytical decision-making
Information gathering
Presentation skills
Group facilitation skills
Innovative problem solving skills
Highly developed training skills
Effective planning and organizational skills
Effective communication skills (personal, verbal, written, and electronic)
Ability to function in a collaborative, fast-paced, customer-driven organization

Nice To Haves

Knowledge of adult learning principles and training methods
Knowledge of designated ancillary service area
Knowledge of a variety of languages
Willingness to adjust to cultural differences in order to promote cultural sensitivity and enhance staff morale/satisfaction