Senior Associate, Healthcare Coverage & Acces

United Way of New York City•New York, NY

5d•$69,674 - $77,221•Hybrid

About The Position

The Senior Associate, Healthcare Coverage and Access, Health Equity supports implementation of initiatives within United Way of New York City’s Health Equity department to strengthen New Yorkers’ access to healthcare and public benefits. Reporting to the Director, 1115 Medicaid Waiver Initiative, the role provides technical support to community-based organization (CBO) partners through trainings, convenings, and other program activities. The position coordinates program implementation, supports partners, delivers trainings, and helps ensure systems and workflows respond to CBO and community needs. This is a grant-funded position through March 31, 2027. The role administers the Volunteer Now platform, including account and organization maintenance, user support, assisting CBOs with volunteer opportunities, delivering platform trainings, developing user resources, tracking activity, and coordinating troubleshooting and improvements with internal staff and the software vendor. The Senior Associate also coordinates trainings and capacity-building activities for Bronx Social Care Network CBOs, as well as Bronx SCN and UBA CBO convenings. This includes scheduling, partner outreach, preparation of materials, attendance tracking, follow-up, documentation, and escalation of recurring implementation challenges. For the United for Benefits Access (UBA) Partner cohort, the position provides project management and implementation support, maintains workplans and tracking tools, supports partner onboarding and reporting, monitors progress toward requirements and targets, coordinates peer-learning meetings, and communicates program expectations and resources to partners. UWNYC is presently on a hybrid/in-person work schedule.

Requirements

Bachelor’s degree in public health, human services, public administration, nonprofit management, healthcare administration, social work, or a related field.
At least 2 years of relevant experience in nonprofit programs, healthcare or benefits access, community engagement, customer or user support, training, or project coordination.
Ability to manage multiple workstreams, deadlines, partner communications, and detailed implementation tasks in a fast-paced environment.
Experience facilitating trainings, webinars, orientations, or presentations for CBOs, frontline staff, or community members.
Experience using databases, CRM systems, volunteer management systems, online platforms, or other technology tools, and comfort learning systems and troubleshooting routine user issues.
Strong customer service and relationship-management skills, including patient, clear communication with users with varying levels of technical familiarity.
Strong written, verbal, facilitation, and interpersonal communication skills.
Strong organizational and problem-solving skills, attention to detail, and ability to maintain accurate records and follow through on action items.
Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, Word, Outlook, and Teams.
Demonstrated competency in program development and implementation, relationship building and collaboration, problem-solving, network orientation, and effective communication.

Nice To Haves

Experience with project management or collaboration tools.
Knowledge of SNAP, Medicaid, public benefits access, New York City CBOs, or the New York State Medicaid 1115 Waiver landscape.
Bilingual skills, particularly Spanish, Mandarin, or another language commonly spoken in New York City.

Responsibilities

Administer the Volunteer Now platform, maintaining user accounts, organization profiles, volunteer opportunities, and accurate platform information.
Respond to platform users’ questions and support account creation, navigation, registration, scheduling, and volunteer-hour tracking.
Help CBO partners post and maintain volunteer opportunities and use platform features and procedures effectively.
Plan and deliver Volunteer Now trainings for CBOs and community members through Lunch and Learns, webinars, orientations, and other formats.
Develop and maintain platform user guides, FAQs, training materials, and other adoption resources.
Help individuals identify appropriate volunteer opportunities and address or escalate barriers to participation.
Maintain records and compile routine reports on platform activity and engagement, including users, volunteers, opportunities, and volunteer hours.
Monitor user experience and recurring questions; document feedback and coordinate troubleshooting and platform improvements with internal staff and the software vendor.
Provide project management and coordination support for Bronx SCN CBO trainings and capacity-building activities on screening and navigation, Medicaid billing and reimbursement, SNAP and Medicaid work requirements, and related topics.
Coordinate training calendars, workplans, partner outreach, scheduling, registration, materials, attendance, follow-up communications, and action items.
Coordinate with internal staff, subject matter experts, and community partners on training development and delivery, clarifying roles, deadlines, materials, and next steps.
Support Bronx SCN and UBA CBO convenings by coordinating logistics, agendas, presentations, materials, participant communications, note-taking, action-item tracking, and follow-up.
Maintain project documentation and tracking tools for training and convening activities, participation, milestones, deliverables, and action items.
Identify recurring partner questions and implementation challenges, and raise themes with the Director, 1115 Waiver and Health Equity leadership.
Support other 1115 Waiver and Health Equity implementation activities and special projects as assigned.
Provide project management and implementation support for rollout and ongoing management of the UBA Partner cohort.
Maintain cohort workplans, implementation trackers, calendars, action-item logs, partner status updates, and other project management tools.
Support partner onboarding and monitor completion of cohort requirements, including benefits access staff designation, Medicaid Assistor capacity, peer learning, use of UWNYC outreach materials, and community education activities.
Coordinate collection and review of quarterly partner reports on outreach, SNAP and Medicaid screening, applications, enrollment, referrals, and other required measures; follow up on missing or incomplete submissions.
Track partner progress toward quarterly performance targets and help identify organizations needing additional training, technical assistance, or implementation support.
Coordinate logistics and materials for quarterly UWNYC-hosted peer-learning meetings and other cohort convenings.
Communicate program expectations, reporting deadlines, training opportunities, available resources, and implementation updates to UBA Partners.