AI & Fundraising Operations Consultant

Orr Group•New York, WA

24d•Hybrid

About The Position

Orr Group is seeking a Senior Associate Director, AI & Development Operations to lead and deliver client engagements involving AI strategy, workflow automation, and implementation. The role is suited to someone with experience inside nonprofit development and operations teams, knowledge of fundraising best practices, and the ability to assess client systems and processes and then build and deploy recommended automations, integrations, and AI tools. Senior Associate Directors are core members of client project teams. In partnership with a Director, who sets project direction and serves as the primary client contact, they manage day-to-day execution, develop deliverables, and guide work from discovery and assessment through implementation and adoption. They work with nonprofit executives, development and fundraising teams, operations leaders, and technology stakeholders, and may lead less complex engagements independently. Engagements may include redesigning gift processing and acknowledgments, assessing organizational AI readiness and delivering governance recommendations and training, or automating program inquiry workflows. The role also contributes to Orr Group’s AI and automation service-line methods, staff capability, and business development efforts. The position requires candidates to be based in the Washington, DC, or New York City metropolitan area. Orr Group’s hybrid policy requires staff to spend at least 60% of working time in an Orr Group office or at client sites. The salary range is $80,000–$100,000, with annual bonus potential of up to $10,000.

Requirements

Bachelor's degree.
At least 6 years of professional experience, including at least 3 years supporting nonprofit development operations, advancement services, fundraising CRM administration, or nonprofit consulting.
Hands-on administration experience with at least one fundraising CRM.
Hands-on fluency with automation platforms and working knowledge of APIs, webhooks, and data integration.
Working knowledge of fundraising best practices across gift processing, acknowledgment, moves management, donor data management, and reporting.
Proven experience designing, building, and deploying automation or AI solutions from concept through rollout.
Experience with AI/LLM tools, including prompt design and agentic workflows.
Strong project management skills and ability to manage multiple projects and stakeholders in a deadline-driven environment.
Ability to translate between fundraising and technical discussions for non-technical leaders and technical staff.
Strong facilitation, written, and verbal communication skills.
Sound judgment and discretion regarding responsible AI and donor data.
Flexibility to work varying hours as needed to meet client deadlines.
Must be based in the Washington, DC, or New York City metropolitan area.
Must spend at least 60% of working time in an Orr Group office or at client sites.

Nice To Haves

Experience in a client-facing consulting or advisory role.
Salesforce Nonprofit Cloud Consultant or Administrator certification, or Blackbaud certification.
Experience applying automation within nonprofits beyond development.
Experience supporting organizational change initiatives across departments.

Responsibilities

Serve as a day-to-day client contact and as the primary contact when the Director is absent, building relationships with development teams, operations staff, and technical stakeholders.
Maintain work plans, timelines, and project dashboards, ensuring deliverables are completed within scope, budget, and deadlines.
Attend client meetings and present deliverables, including assessment findings, process maps, and implementation updates.
Prepare client-facing assessment reports, roadmaps, and technical documentation for Director review and approval.
Stay current on nonprofit technology and AI trends and apply relevant insights to client strategies.
Support the Director and Impact Officers in identifying contract renewals and expanded advisory, implementation, or training opportunities.
Lead less complex engagements independently when appropriate.
Facilitate discovery conversations and stakeholder interviews to assess organizational readiness, workflow pain points, and automation opportunities.
Conduct assessments with the Director, including process mapping, system evaluation, and feasibility analysis.
Audit and document client workflows, including creating documentation for previously undocumented processes.
Evaluate development operations against fundraising best practices, including gift processing, acknowledgment and stewardship, moves management, prospect research, donor data management, and reporting.
Assess fundraising CRM health, including configuration, data, and process issues in Salesforce and Raiser's Edge NXT.
Identify high-impact AI and automation opportunities across development, operations, finance, and program functions.
Contribute to roadmaps prioritizing solutions by impact, feasibility, cost, and change readiness.
Support responsible AI practices, including governance, policy, and data privacy.
Design, build, and deploy automations and AI-enabled workflows using platforms such as Zapier, Make, or Power Automate.
Integrate client systems using APIs, webhooks, and data flows, including CRM and fundraising platforms.
Configure and deploy AI tools and agents, such as Claude, ChatGPT, and Microsoft Copilot, including prompt design and workflows tailored to client teams.
Test and validate solutions before rollout, with attention to data quality, security, and privacy.
Collaborate with client technology teams and vendors to support secure, responsible, and effective AI integration.
Coordinate with Orr Group colleagues when a solution build requires additional insights or validation.
Design and deliver training for client staff on new tools and workflows.
Build internal champions, address resistance, and lead change management to support adoption.
Create runbooks, process documentation, and handoff materials that enable client teams to maintain solutions after engagements end.
Track and report outcomes, including time savings, adoption, and return on investment.
Oversee Associates and Associate Directors on client teams, delegate tasks, and ensure work plans and materials are maintained.
Mentor and coach junior staff on fundraising operations, systems, and AI tools.
Contribute to service-line methodology, including assessment frameworks, tools, templates, and SOPs.
Support business development by contributing to proposals and scoping as needed.
Build AI and automation fluency across Orr Group by sharing tools, learnings, and training with colleagues.