Senior Associate, Databases & IT

Active Minds•Washington, DC

5d•$58,800 - $64,400•Remote

About The Position

The Senior Associate, Databases and IT works closely with the Director of Technology and other department leads to implement and maintain technology solutions for Development, Programs, MarComm, and Operations. This role focuses on the day-to-day administration and optimization of our primary CRM, Salesforce, as well as tools like ClickUp, Google Workspace and FormAssembly. The Senior Associate will customize Salesforce environments, support automations, and provide technical training to ensure staff can effectively self-serve. Additionally, this role ensures data integrity, supports 3rd-party integrations, and manages technical support tickets. This position reports to the Director, Technology and does not have direct reports.

Requirements

Salesforce: 2-3+ years of experience as a Salesforce administrator (Salesforce Certified Administrator preferred)
Data Literacy: High fluency in Excel/Google Sheets, including VLOOKUPs, Boolean logic, and data manipulation
Technical Writing: Proven ability to create clear user guides and technical documentation
Basic understanding of SQL/SOQL or other database languages is a significant plus

Nice To Haves

Project Management: Experience using tools like ClickUp, Monday.com, or Jira to track tasks and projects is preferred
Bachelor’s degree in IT, Computer Science, or a related field preferred

Responsibilities

Salesforce Administration: Perform data integrity tasks, deploy user-centric solutions using declarative development tools, and create technical documentation
User Support: Serve as a contact for general Salesforce requests, utilizing our ticketing system and resolving user issues
Training: Develop and deliver training sessions and documentation to empower staff to create their own reports and dashboards
System Optimization: Implement customizations and automations within Salesforce to improve workflow efficiency based on user feedback.
Other Databases: Provide configuration support and data maintenance for project management (ClickUp) and digital asset management (Google Drive) systems.
Process Improvement: Identify operational bottlenecks and suggest sustainable technological practices to improve departmental workflows
Policy Support: Assist in creating and updating Standard Operating Procedures (SOPs) and IT user policies, such as naming conventions
Vendor Liaison: Work alongside IT contractors on specific projects and help manage the delegation of technical tasks
Software Review: Participate in the evaluation of new software requests to ensure they align with existing technical infrastructure
Perform IT or database-adjacent tasks as assigned to support the broader technology team