Senior Associate, Dark Store and Landlord Programs

Walgreens•Deerfield, IL

About The Position

The Senior Associate, Dark Store and Landlord Programs provides strategic and operational support for facilities programs through data analysis, performance measurement, problem resolution, vendor management, and continuous process improvement. The role supports deployment and execution of interior and exterior maintenance and asset-preservation programs for Dark Stores and landlord-obligated stores, including open, closed, and subleased locations. Programs are implemented in alignment with company strategies, budgets, and operational objectives, with a focus on service, compliance, and customer satisfaction. The position partners with internal teams across Real Estate, Legal, Property Management, Construction & Design, Engineering, and other functions, as well as landlords, municipalities, service providers, vendors, contractors, manufacturers, and suppliers. It reviews lease documents to determine maintenance obligations, operational restrictions, and landlord responsibilities; tracks contractual and regulatory deadlines; and coordinates the creation, assignment, and completion of work orders. The role also serves as a liaison for facilities matters, resolving complex property and maintenance challenges and helping protect company assets while minimizing risk. Success requires strong organization, attention to detail, analytical and problem-solving skills, the ability to manage multiple priorities in a fast-paced environment, and adaptability to changing business needs, lease obligations, and processes.

Requirements

Bachelor’s degree, or a high school diploma/GED and at least 3 years of experience responding to customer inquiries and/or resolving customer issues.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Experience communicating and collaborating with cross-functional teams and strategic business partners in a matrix organization.
Experience managing more than one work stream simultaneously and collaborating with others on a key project, initiative, or rollout.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Knowledge of reporting, forecasting, and financial analysis.
Advanced Microsoft Excel skills, including functions such as AVERAGE, pivot tables, and VLookup.
Advanced Microsoft PowerPoint skills.
Advanced Microsoft Word skills.
Experience developing ways to accomplish goals with little or no supervision, completing objectives independently, and determining when issues should be escalated.
Analytical and quantitative skills to identify issues, trends, or exceptions, drive improvements, and find solutions.

Nice To Haves

Experience with facilities/asset management and/or maintenance programs.
Experience in the utilities and/or energy industry, including energy management, utilities service programs, and/or alternative energy.
Experience with Microsoft Excel Macros development and utilization.

Responsibilities

Manage end-to-end deployment of store care programs, including interior and exterior maintenance or energy programs, in alignment with company strategies, budgets, expectations, and stakeholder needs.
Provide daily support for store care programs to ensure efficient and compliant service delivery.
Coordinate Asset Management team members, including corporate and field-based personnel, and the external vendor CBRE to deliver store care programs consistently as specified.
Identify issues between stores and vendors and work to resolve them.
Lead projects focused on proactive management of company assets, stores, and equipment, and/or utilities and energy consumption and alternative energy resources.
Provide timely and professional responses to correspondence and deliver a high level of customer service.
Assist in developing and implementing store care or energy program strategies to meet customer needs.
Develop and assess benchmarking metrics to measure store care performance or energy consumption and use those metrics to analyze program success.
Review and interpret lease documents to identify maintenance obligations, operational restrictions, and landlord responsibilities.
Ensure adherence to contractual and regulatory deadlines.
Coordinate the timely creation, assignment, and completion of work orders with appropriate service providers and trade partners.
Serve as a liaison among internal business partners, landlords, municipalities, and vendors to address facilities-related matters efficiently and in compliance with lease requirements.
Identify and resolve complex property and maintenance challenges, navigating unique circumstances and driving solutions that protect company assets and minimize risk.