Senior Associate, Dark Store and Landlord Programs

Walgreens•Deerfield, IL

8d•$65,000 - $102,375

About The Position

The Senior Associate, Dark Store and Landlord Programs provides strategic and operational support for facilities programs through data analysis, performance measurement, problem resolution, vendor management, and process improvement. The role supports deployment and execution of interior and exterior maintenance and asset-preservation programs for Dark Stores and landlord-obligated locations, including open, closed, and subleased stores. It helps ensure programs align with company strategies, budgets, and operational objectives and deliver compliant, high-quality service. The position works with internal partners across Real Estate, Legal, Property Management, Construction & Design, Engineering, and other functions, as well as landlords, municipalities, service providers, vendors, contractors, manufacturers, and suppliers. It reviews lease documents to determine maintenance obligations, operational restrictions, and landlord responsibilities; ensures contractual and regulatory deadlines are met; and coordinates work orders through completion. The role acts as a primary liaison on facilities matters, resolves complex property and maintenance challenges, and helps protect company assets while minimizing risk. Success requires strong organization, attention to detail, analytical and problem-solving ability, management of multiple priorities, and adaptability to evolving business needs and processes.

Requirements

Bachelor’s degree, or a high school diploma/GED and at least 3 years of experience responding to customer inquiries and/or resolving customer issues.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Experience communicating and collaborating with cross-functional teams and strategic business partners in a matrix organization.
Experience managing more than one work stream simultaneously and collaborating on successful implementation of a project, initiative, or rollout.
Experience identifying operational issues and recommending and implementing problem-resolution strategies.
Knowledge of reporting, forecasting, and financial analysis.
Advanced Microsoft Excel skills, such as using AVERAGE, merging and centering cells, printing centered pages, creating pivot tables, and using VLOOKUP.
Advanced Microsoft PowerPoint skills, such as changing picture styles, customizing animations, and setting automatic slide timings.
Advanced Microsoft Word skills, such as adding the Developer tab, creating macros, formatting table styles, inserting comments, and creating mail merges.

Nice To Haves

Experience with facilities or asset management and/or maintenance programs.
Experience in utilities or energy, including energy management, utility service programs, and/or alternative energy.
Experience accomplishing goals with little or no supervision, relying on oneself to complete objectives, and determining when issues should be escalated.
Analytical and quantitative skills to identify issues, trends, or exceptions, improve results, and find solutions.
Experience developing and using Microsoft Excel macros.

Responsibilities

Manage end-to-end deployment of store care programs, including interior and exterior maintenance or energy programs, in alignment with company strategies, budgets, and expectations.
Provide daily support for store care programs to promote efficient and compliant service delivery.
Coordinate corporate and field Asset Management team members and the external vendor CBRE to deliver store care programs consistently as specified.
Identify issues between stores and vendors and work toward resolution.
Lead projects focused on proactive management of company assets, stores, equipment, utilities and energy consumption, and alternative energy resources.
Respond to correspondence in a timely and professional manner and provide a high level of customer service.
Assist in developing and implementing store care or energy program strategies to meet customer needs.
Develop and assess benchmarking metrics to measure store care performance or energy consumption and analyze program success.
Review and interpret lease documents to determine maintenance obligations, operational restrictions, and landlord responsibilities.
Ensure adherence to contractual and regulatory deadlines and coordinate timely creation, assignment, and completion of work orders with appropriate service providers and trade partners.
Serve as a liaison among internal business partners, landlords, municipalities, and vendors to communicate, manage relationships, and resolve facilities-related issues.
Resolve complex property and maintenance challenges and develop solutions that protect company assets and minimize risk.