Asset & Wealth Management – Salt Lake City – Senior Associate, Client Services - Operations - 10171556

Goldman Sachs•Salt Lake City, UT

12d•Onsite

About The Position

Goldman Sachs Asset & Wealth Management Operations is seeking a Senior Associate, Client Services - Operations in Salt Lake City, Utah. This role involves holistic ownership and understanding of client accounts from an operations perspective, coordinating client issues across all supporting operations teams for Retail Separately Managed Accounts. The position acts as a key point of contact for Asset & Wealth Management Operations, assessing existing processes, and providing functional inputs to improve workflows for business scale and ongoing project deliverables. Responsibilities include ensuring accounting data accuracy, providing oversight for the investment management process, and supporting the Portfolio Administrators team in maintaining the integrity of internal books and records. The role requires coordinating and tracking tasks across multidisciplinary teams (Engineering, Portfolio Management, Business Intelligence) to ensure timely receipt of operational information and system setup before account trading activity. Additionally, it involves providing trading desk support, including cash management, position levels, and ad-hoc queries, as well as supporting ongoing business initiatives. Proactive review of operational issues to resolve them before client impact, engaging with cross-functional teams to drive tactical and strategic solutions, and reviewing account-level metrics (reconciling items, corporate actions, failing trades, exception management) are key aspects. The role also includes providing thought leadership for daily operational support and new system/workflow rollouts or product launches, and performing scalability analysis of workflow cost drivers and trends to drive process improvements, efficiency, budgeting, and cost allocation using automation tools and engineering builds.

Requirements

Master’s degree (U.S. or foreign equivalent) in Business Administration, Management Information Systems, Finance, Business Analytics or a related field and one (1) year of experience in job offered or a related role OR Bachelor’s degree (U.S. or foreign equivalent) in Business Administration, Management Information Systems, Finance, Business Analytics or a related field and three (3) year of experience in job offered or a related role.
Prior work experience must include one (1) year of experience (with a Master’s) or three (3) years of experience (with a Bachelor’s) with extracting client investment data and running financial analysis across multiple systems, applying appropriate analytical methods to identify key drivers, validate results, and maintain financial ledger accuracy.
Prior work experience must include one (1) year of experience (with a Master’s) or three (3) years of experience (with a Bachelor’s) with managing time‑sensitive projects with consistent delivery quality, track requirements, document progress, and ensure adherence to established deliverable timelines.
Prior work experience must include one (1) year of experience (with a Master’s) or three (3) years of experience (with a Bachelor’s) with identifying and implementing work automation opportunities using low code platforms (such as Alteryx, Tableau, SQL etc.) to reduce manual processes and mitigate operational risk.
Prior work experience must include one (1) year of experience (with a Master’s) or three (3) years of experience (with a Bachelor’s) with identifying and evaluating opportunities to improve efficiency and streamline operational workflows, and building ETL (Extract, Transform, Load) data flows to ingest data into data visualization tools (Excel, Tableau etc.).
Prior work experience must include one (1) year of experience (with a Master’s) or three (3) years of experience (with a Bachelor’s) with utilizing MS Office tools, including Outlook, to effectively communicate and manage Portfolio Management/Sales queries.
Prior work experience must include one (1) year of experience (with a Master’s) or three (3) years of experience (with a Bachelor’s) with ensuring execution of supervisory controls and accurate completion of Close‑of‑Day processes, conducting detailed reviews of workflows completion, reconciliation outputs, and risk‑based scenarios to maintain process integrity.
Prior work experience must include one (1) year of experience (with a Master’s) or three (3) years of experience (with a Bachelor’s) with triaging live portfolio administration and trade support scenarios ensuring accurate and timely middle‑office processing.

Responsibilities

Holistic ownership and understanding of client accounts from a Goldman Sachs Asset & Wealth Management Operations perspective by coordinating client issues across all operations teams supporting Retail Separately Managed Accounts.
Act as a point of contact for Asset & Wealth Management Operations.
Assess existing processes and provide functional inputs to improve workflows to support business scale, while ensuring progress on ongoing project deliverables.
Ensure accounting data accuracy and provide oversight in order to create controlled environment for investment management process.
Support the team of Portfolio Administrators in ensuring integrity of internal books and records.
Coordinate and track tasks across a multi-disciplined team (e.g. Engineering, Portfolio Management, Business Intelligence) to ensure all operational information relating to an account event is received and systems are set up prior to account trading activity.
Provide timely trading desk support inclusive of cash management, position levels and other ad-hoc queries as well as ongoing business initiatives.
Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact.
Engage with cross functional teams to drive and push tactical and strategic solutions.
Review account level metrics (i.e. reconciling items on cash/position/tax lot reconciliations, corporate actions, failing trades and standard/non-standard exception management) as defined by operating standards and research, escalate, remediate exceptions as appropriate.
Provide effective thought leadership in navigating day-to-day Operational support concerns and supporting broad initiatives of New System/Workflow rollouts and/or New Investment Product Launches.
Scalability analysis of workflow cost drivers and trends to help drive process improvements and efficiency, budgeting and cost allocation to various revenue producing desks using automation tools and engineering builds.