Asset & Wealth Management- Chicago- Associate, Client Services - Operations - 9780464

Goldman Sachs•Chicago, IL

1d•$82,000 - $112,000•Onsite

About The Position

The Associate, Client Services – Operations role at Goldman Sachs & Co. LLC in Chicago, Illinois focuses on enhancing operational efficiency, client satisfaction, and regulatory compliance. This position involves creating and maintaining dashboards and reports to identify process bottlenecks, reduce costs, and improve productivity. Key responsibilities include client service and relationship support, risk management, and ensuring adherence to regulatory requirements. The role also entails operational risk management for account opening workflows, identifying and mitigating risks, and collaborating with cross-functional teams for accurate reporting. Additionally, the position requires working with Compliance to implement firm policies and controls, and with engineering teams to design system enhancements for global initiatives. The role involves designing procedures for regulatory changes, reviewing legal structures, preparing due diligence documents, and managing new client trading accounts and existing client features. Maintaining relationships with institutional clients, facilitating front-to-back coordination, and escalating potential issues are also crucial. Ensuring compliance with "Know Your Customer" regulations to prevent financial crimes is a key aspect of the role.

Requirements

Bachelor’s degree (U.S. or foreign equivalent) in Information Systems, Business Analytics, Finance, Economics, or a related quantitative and analytical field.
Two (2) years of experience in the job offered or a related role.
Two (2) years of experience analyzing large data sets of 10,000+ lines and synthesizing into key themes or action items.
Two (2) years of experience analyzing data and configuring operational metrics through one of the following self-service tools: Alteryx, Tableau, SQL, Data Warehousing, Defensive Design Methods and RPA robotics.
Two (2) years of experience working on multiple, time-sensitive projects in partnership with global teams and cross-functions, ensuring timely delivery with high quality.
Two (2) years of experience identifying and mitigating operational risks, ensuring adherence to regulatory requirements (including "Know Your Customer" (KYC) regulations), defining and implementing business policies, and overseeing critical workflows such as account opening.
Two (2) years of experience engaging with institutional clients, fostering relationships, coordinating trading activities, managing client data quality, and collaborating with engineering teams to understand specific trading strategies, determine individual needs, and design and implement system improvements for efficiency.

Responsibilities

Create and maintain dashboards and reports to provide insights for process improvement, cost reduction, regulatory compliance, client satisfaction, and employee productivity.
Engage in client service and relationship support.
Manage operational risk and oversight for the firm's account opening workflow and processes.
Identify and manage potential risks in daily business operations and implement controls to mitigate them.
Work with Compliance to define and implement firm policies and controls.
Collaborate with engineering teams to design new system enhancements for efficiency.
Design procedures to reflect changing regulatory requirements and limit risk.
Review legal structures of various entities and collect due diligence documents.
Create new client trading accounts and coordinate additional trading features and account types for existing clients.
Maintain and establish relationships with institutional clients.
Facilitate front-to-back coordination and the setup of trading relationships.
Escalate potential relationship issues and devise possible resolutions.
Ensure due diligence is performed to comply with "Know Your Customer" regulations.