Senior Associate, Change Management

New York Life•New York, NY

2d•$100,000 - $140,000•Hybrid

About The Position

The Foundational Business Change Management team provides strategic support to drive business transformation programs. The Senior Associate, Change Management plays a critical role in designing and executing the people-side strategy for these initiatives. This role bridges strategic insight and hands-on implementation to enable successful adoption of key transformation efforts that advance New York Life’s enterprise goals and enhance the experience of our field agents. This role works in New York Life’s Foundational Business, which includes its primary Agency channel consisting of more than 12,000 agents and advisors, operating in virtually every major city in the United States.

Requirements

4+ years of experience leading or supporting organizational change, transformation, or large-scale project delivery, experience within financial services or similarly complex corporate environments preferred.
Bachelor’s degree in Organizational Development, Communications, Human Resources, Business Administration, or a closely related field is required
Proficiency in change methodologies such as ADKAR or Kotter; familiarity with Microsoft Office, project management software (e.g., MS Project, Smartsheet), and collaboration tools (e.g., SharePoint, Teams).

Nice To Haves

Prosci Change Management Certification or similar preferred.

Responsibilities

Develop and execute structured change strategies encompassing stakeholder engagement, communications, training, and adoption planning.
Provide change management support in implementing complex operational and technology initiatives to successfully achieve high adoption and OKRs.
Conduct change impact and readiness assessments to shape actionable plans.
Design and deliver effective communication and learning experiences in partnership with Agency Communications and Training teams.
Help identify emerging issues that may challenge the successful execution of the initiative.
Support the development of comprehensive change readiness plans to minimize risk and enable go / no decision making.
Regularly update the FB Change Management Roadmap with initiative leads to keep it aligned with enterprise priorities, field capacity, and strategic goals.
Design and execute feedback loops, including workshops, feedback sessions, and engagement forums to promote adoption and address resistance.
Drive cross-functional initiatives and manage project timelines and deliverables with minimal supervision.
Use data and feedback to measure adoption and optimize change activities.
Identify and implement process improvements to strengthen change of delivery.
Collaborate with leaders and mentor junior associates to build organizational change capability.