Senior Associate - Business Analyst

New York Life•New York, NY

10h•$81,000 - $115,500•Hybrid

About The Position

The Business Analyst will play a foundational role on a newly formed Discovery team, focused on uncovering, documenting, and analyzing existing business processes that support life insurance policy administration and related operations. This role is focused on deep process discovery, institutional knowledge capture, and fact‑based clarity to enable modernization, simplification, and system replacement efforts. The analyst will work closely with business SMEs, product owners, and technology partners to establish a clear and shared understanding of how work is performed today (“as‑is”) and where complexity, risk, and opportunity exist.

Requirements

7+ years of experience as a Business Analyst, Process Analyst, or similar role
4+ years of experience in Life Insurance or similar industry
Demonstrated experience in business process discovery and documentation
Strong facilitation and interviewing skills, especially with SMEs and operations teams
Ability to synthesize complex, ambiguous information into clear artifacts
Experience working with legacy systems and large enterprise environments
Excellent written and verbal communication skills

Nice To Haves

Experience in life insurance, financial services, or regulated industries
Familiarity with policy administration, servicing, underwriting, billing, or claims processes
Experience supporting large‑scale modernization or transformation programs
Comfortable operating without predefined requirements or solutions

Responsibilities

Lead discovery of existing end‑to‑end business processes across legacy and modern systems
Conduct interviews, workshops, and working sessions with business and technology SMEs
Document as‑is processes, workflows, decision points, handoffs, controls, and exceptions
Identify undocumented knowledge, manual workarounds, and service processes
Analyze discovered processes to identify complexity, duplication, risk, and inefficiency
Highlight system dependencies, integration touchpoints, and data handoffs
Surface gaps between documented processes and actual execution
Identify candidate areas for simplification, standardization, or elimination
Produce clear, structured artifacts (process maps, narratives, inventories) that can be consumed by Product teams, Architects and engineers, QA and test teams, Program and delivery leadership
Support downstream modernization activities by providing factual process context for System replacement decisions, Decommissioning strategies, Migration planning, Scope and dependency definition
Build trusted relationships with technical, business and service partners
Translate complex operational behavior into clear, technology‑agnostic language
Communicate findings concisely to technical and business audiences