Restaurant Senior Assistant Manager - Grand Canyon South Rim

Xanterra Travel Collection•GRAND CANYON, AZ

8d•Onsite

About The Position

The Senior Assistant Restaurant Manager provides high-level leadership for a high-volume food and beverage operation in the Maswik complex at the Grand Canyon South Rim. The operation includes a cafeteria, Pizza Pub, pizza delivery, buffet and banquet service, and mobile food service operations. The manager works alongside Assistant Managers to develop their skills and partners with unit and food and beverage leadership to maintain effective operations, product quality, and a positive, educational work environment. This is a full-time, year-round position with a typical schedule of 40 hours over five days per week; work may include weekends, evenings, and holidays. The position is eligible for a private one-bedroom apartment for $352 per month, with a $352 housing deposit. The role is based at the South Rim of Grand Canyon National Park.

Requirements

At least three years of high-volume, full-service restaurant management experience.
Availability to work nights, weekends, and holidays.
Experience and knowledge of all front-of-house positions, with the ability to assess service situations quickly during meal periods.
Knowledge of beer, liquor, and wine.
Experience managing the financial aspects of a restaurant.
Ability to train staff and evaluate performance in a full-service restaurant.
Demonstrated positive leadership skills and ability to drive employee engagement.
Strong interpersonal and conflict-resolution skills.
Knowledge of wine, wine service, and wine-selling techniques, and ability to teach this knowledge to staff.
Ability to pass the ServSafe Manager course and TIPS training within 90 days of employment.
Competency using Outlook, Word, and Excel.
Experience with computerized POS systems, draft systems, and advanced reservation systems.
Physical ability to constantly stand, walk, handle items, reach outward and above the shoulder, bend, lift or carry up to 50 pounds, and push or pull up to 25 pounds.
Physical ability to frequently climb, lift or carry up to 50 pounds, and push or pull up to 40 pounds.
Physical ability to occasionally sit, crawl, squat or kneel, lift or carry up to 100 pounds, and push or pull up to 100 pounds.

Responsibilities

Work with the Unit Manager, Assistant Café Managers, and Kitchen Manager to maintain operations and product quality and foster a positive, educational work environment.
Coordinate tour groups, banquets, and special events according to booking specifications.
Interact professionally with guests, employees, government officials, international visitors, and others to support consistent service quality.
Control labor and operating expenses through scheduling, floor presence, purchasing decisions, and inventory controls.
Coach team members and Assistant Managers to improve performance, guest service, job satisfaction, and morale, and reinforce positive behaviors.
Mentor Assistant Managers in addressing performance issues and developing soft skills; partner with the Unit Manager, Assistant Director of Food and Beverage, and Human Resources to ensure compliance with company, state, and federal policies and laws.
Maintain appropriate stock levels of operating supplies, including china, glassware, silverware, menus, and equipment.
Develop, implement, and follow up on training programs, operating procedures, opening and closing checklists, side work, and cost-control measures for line-level positions.
Work with the Food and Beverage Trainer and Unit Manager to administer staff training and cross-training.
Participate in, supervise, and remain accountable for beverage inventories and monthly beverage costs; run a seasonal beer program using training and recipe cards.
Author and administer annual performance reviews for hourly employees with the Unit Manager.
Ensure front-of-house and food truck sanitation meets company, National Park Service, and ServSafe standards.
Work with unit and food and beverage management to meet contract requirements, maintain evaluation scores, and correct discrepancies within the abatement period.
Attend biweekly Food and Beverage P&L meetings and other required departmental meetings and trainings.
Conduct daily shift meetings and communicate relevant information to the team.
Follow safety, risk management, and environmental policies; ensure staff follow risk management procedures, including personal protective equipment use, SDS location and comprehension, ergonomics, and slip-and-fall prevention.
Promote sustainability policies and educate team members about initiatives.
Perform other duties as assigned.

Benefits

Private one-bedroom apartment eligibility for $352 per month, with a $352 housing deposit.
Free on-site employee meals.
Free on-site laundry facility, shuttle service, and Wi-Fi with limited bandwidth.
Paid time off and holidays.
Medical, dental, and vision insurance.
Disability insurance.
401(k) with employer match.
Life and AD&D insurance.
Employee Assistance Program.
Wellness programs.
Learning and development programs.
Free Grand Canyon National Park pass.
Access to a recreation center with fitness equipment, computers, and free Wi-Fi.
Paid day off on the employee’s birthday.
Discounted mule rides.
Free Grand Canyon Railway train rides.
Retail, lodging, and travel discounts.
Planned employee trips and activities.
$350 referral bonus program.