Sr. Assistant Critical Facilities Manager

EverOn Data Center Services•Temple, TX

47d

About The Position

The Senior Assistant Critical Facilities Manager (Senior ACFM) leads the facility’s Subject Matter Experts (SMEs) and provides senior technical and operational support across the facility. The role leads the Electrical, Mechanical, Safety, DCIM, Training, and CMMS functions, supports non-shift operational teams, promotes technical consistency across disciplines, and helps develop and improve maintenance strategies, procedures, and standards. The Senior ACFM also supports operations during emergencies, abnormal operating conditions, and high-risk activities, and serves as a senior technical escalation resource across shifts. The position assists the Critical Facilities Manager (CFM) with operating and maintaining data center infrastructure, developing staff, managing capacity, coordinating construction and commissioning, maintaining safety and environmental compliance, budgeting, and supporting customer relationships. It directly manages facilities support and operations staff and may assume a limited-authority leadership role when the CFM is absent. The role may require shift coverage, flexible hours, on-call support, and on-site response to emergencies 24/7.

Requirements

Bachelor’s degree (B.A. or B.S.) from an accredited college or university in a relevant field, or equivalent experience of 3–5+ years in mission-critical environments.
At least 1 year of direct management of non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with internal employees and leaders, external contractors, and customers.
Strong analytical and decision-making skills, including the ability to evaluate complex problems, identify solutions, and select the best solution.
Solid understanding of budgets and financial topics.
Ability to prioritize work based on business and customer demands.
Ability to work with middle- to upper-level organizational leaders.
Ability to explain concepts and ideas to non-technical audiences.
Ability to participate in and contribute to customer-requested business reviews and audits.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management.
Ability to read and understand complex drawings, systems, and other documentation.
Experience creating, managing, and maintaining service catalogs and SLAs.
Knowledge of critical systems monitoring and change control.
Experience creating and managing a critical-infrastructure preventive maintenance program.
Takes responsibility for actions and is transparent with internal and external partners and stakeholders.
Ability to meet the listed physical demands, including standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, grasping, pushing, pulling, smelling, talking, hearing, using hands and arms, typing, and seeing at close and distance ranges and distinguishing colors.
Ability to work inside and outside.

Nice To Haves

Technical school education emphasizing mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.
A can-do service attitude, conscientiousness, and personal pride in work.

Responsibilities

Assist the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
Assist the CFM in building a staff of Critical Facilities Technicians (CFTs) and SMEs with the skills needed to deliver total availability while minimizing customer risk.
Manage power and cooling capacity and monitor environmental conditions in data halls.
Work shifts as needed to support 24/7 data center operations, cover other shifts, and support maintenance activities.
Provide on-call support and respond to data center emergencies 24/7, including on-site response.
Resolve electrical, mechanical, and Fire Protection System issues while minimizing risk, and communicate issues to management and customers.
Assist the CFM in coordinating data center construction and commissioning and overseeing the transition from construction to sustainable operations.
Review preventive maintenance inspection results and provide guidance on addressing findings.
Determine actionable items to address Quality Control review results.
Own the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS).
Ensure staff adhere to EverOn Ops standards for CMMS use, oversee CMMS accuracy and completeness, and produce operational reports as needed.
Enforce customer SLAs and change-control activities.
Assist with developing and enforcing data center standards and policies.
Schedule, coordinate, and review work performed by outside contractors and vendors.
Assist with managing client relationships and growing the business at the assigned site.
Plan with clients regarding facilities issues and resolutions.
Manage data center access and ensure access-control lists are maintained and regularly reviewed.
Work with the CFM to identify, document, and implement new policies and procedures.
Assist the CFM with site safety and environmental compliance.
Assist the CFM with resource planning, cost estimation, and budget development, and assist with managing the facilities budget.
Directly manage facilities support and operations staff, including coaching, performance reviews, progressive discipline, and recommendations to the CFM regarding disciplinary actions.
Assume a leadership role with limited authority in the CFM’s absence.
Assist with site tours for current and prospective customers as required.
Coordinate with other groups, such as development and marketing, as needed.
Work with EverOn HR to identify, evaluate, and hire employees, and ensure timely onboarding.
Set, review, and approve employee work and PTO schedules; audit and process employee time and payroll.
Ensure EverOn training expectations are met and audit the process monthly.
Manage special projects as assigned.
Adhere to federal and local safety laws.