Senior Assistant - Claims - Subrogation

Definity Insurance Company • Ottawa, ON

5d • CA$45,000 - CA$70,900 • Hybrid

About The Position

We are looking for a highly motivated Senior Claims Assistant to join our Subrogation team in a blended role. If you have a strong customer focus coupled with well-developed communication, organization, analytical, and interpersonal skills, we'd like to know! Reporting to the National Subrogation Unit Team Leader, you will play a critical role in supporting our national team. In this expanded capacity, you will be supporting the operational backbone of our subrogation efforts across Canada - ensuring high-volume claims processes run smoothly - while also actively stepping in to investigate claims, identify responsible parties, and initiate recovery negotiations. These claims include personal and commercial property and auto losses received from claims offices across the country.

Requirements

• 2 to 5 years of office or claims handling experience (preference given to subrogation experience).
• Detail oriented with strong organizational skills.
• Exposure to support functions in a claims area, including familiarity with Oracle-based systems.
• Excellent computer skills with high proficiency in MS Word, Excel, Outlook, and PowerPoint.
• Demonstrated ability to work independently, make quick decisions, and thrive in a collaborative, team-oriented environment.
• Strong written and verbal communication skills, with a professional, courteous approach to all interactions (Customer Service or Call Centre experience is an asset).

Nice To Haves

• A University degree, a 2-year college diploma, or working towards your CIP designation would be an asset.
• Introductory negotiation and litigation experience would be an asset.
• Bilingualism in English and French is considered an asset.

Responsibilities

• Process and allocate subrogation recovery cheques to the appropriate systems and accurately track unit recoveries.
• Produce accurate file summaries, prepare subrogation documents, and create payment request packages for external use (determining amounts owed using systems like Guidewire, Audatex, Autosource, and CDS).
• Prepare files for referral to legal partners, including extracting all system information, completing payment summaries, and organizing file materials.
• Maintain detailed file records by entering pertinent data into appropriate electronic systems and utilizing Excel for quick, accurate reporting.
• Maintain a large volume of follow-up correspondence in a timely manner, handling inbound inquiries from internal staff and third parties.
• Assist the broader subrogation unit with essential administrative duties and other tasks as required, while maintaining your workload within established service standards.
• Review and analyze claims for subrogation potential and assist in determining the ultimate probable outcome of recovery.
• Identify and pursue potential responsible parties, contacting third parties, third-party insurers, or lawyers to initiate settlement negotiations.
• Act as an advocate for the team, increasing subrogation awareness and providing support to our claims partners across Canada.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree