SENIOR ASSET PROTECTION SPECIALIST

The Kroger Co.•Compton, CA

About The Position

The Senior Asset Protection Specialist protects company assets by executing safety, inventory recovery and theft reduction programs. The role helps reduce lost inventory, time and assets; monitors surveillance equipment and systems; and identifies, observes and apprehends people involved in criminal activity affecting the company. The specialist supports district Asset Protection (AP) managers in implementing and overseeing AP initiatives and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The position involves conducting surveillance and investigations, supporting and developing AP specialists, reviewing case-management records, partnering with law enforcement and helping ensure AP strategies and equipment are effective at the store level. The role requires travel to locations throughout the division, a varied schedule and weekend availability. Physical demands include frequently standing and/or walking for long periods. The essential job functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 2 years of retail Asset Protection experience.
Demonstrated ability to train others and maintain integrity, honesty and professionalism.
Ability to diffuse confrontational situations.
Exceptional customer service skills.
Excellent oral and written communication skills.
Ability to frequently stand and/or walk for long periods.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree.
Multi-store Asset Protection experience.
Wicklander Certification.
Operational knowledge of CCTV systems.

Responsibilities

Conduct plainclothes surveillance in stores to detect internal and external loss.
Conduct internal and external investigations, report findings to appropriate stakeholders, and apprehend individuals involved in illegal acts.
Assist district AP managers with recruiting, screening, selecting, training and scheduling AP specialists.
Coach AP specialists, provide feedback and skill-development support, and contribute input to performance reviews.
Review AP case-management system entries weekly for completion, accuracy and integrity, and coach AP specialists on reporting and decision-making.
Work with the organized retail crime investigator to identify training opportunities related to booster activity and booster interviews.
Comply with federal, state and local laws, as well as company policies and procedures.
Identify and resolve conditions and behaviors affecting shrink, safety and profitability through compliance audits and awareness communication.
Conduct physical security checks and recommend measures to prevent loss and improve profitability.
Partner with law enforcement, prepare case reports for criminal prosecution, complete reports on AP activities, and testify in court and labor hearings on behalf of the company.
Serve as a district and division liaison to identify and develop solutions and increase awareness of asset protection opportunities.
Support district AP managers in executing asset protection initiatives.
Ensure asset protection strategies are implemented and effective at the store level.
Test the functionality of store asset protection equipment, including EAS, Lane Hawk and CCTV, during store visits.
Travel to locations throughout the division and maintain the ability to work a varied schedule and weekends.