Senior Applications Specialist

KONICA MINOLTA HEALTHCARE AMERICAS INC•Garner, NC

1d•$85,000 - $110,000•Remote

About The Position

Provide high-level support to Sales and Marketing through Konica Minolta Professional Services, including direct customer support, product applications, problem solving, and technical support. The primary focus is Digital CR/DR products, with secondary support for Ultrasound as needed. This role requires significant travel to customer sites and events.

Requirements

Bachelor’s degree in Radiologic Technology and/or ARRT certification; equivalent work experience considered.
5+ years of radiology experience, including general radiology, surgical procedures, pediatrics, fluoroscopy, emergency, and special procedures.
Strong understanding of radiology physics and principles; advanced radiology experience required.
Ability to provide technical problem-solving and communicate effectively with customers and internal teams.
Competency in Microsoft Office Professional Tools.
Travel is required; ability to work on-site at multiple customer locations.
Strong organizational and planning skills; ability to prioritize and execute multiple tasks.
Excellent interpersonal, communication, and presentation skills.
Ability to analyze complex technical issues and provide solutions.
Customer-focused mindset with commitment to quality and satisfaction.

Nice To Haves

Basic Ultrasound experience highly desirable.
Departmental management or commercial experience highly desirable.
Intermediate experience with RIS/PACS, DICOM, highly desirable.

Responsibilities

Provide end-user application support and training for all Konica Minolta Medical Imaging USA, Inc. products, primarily Digital CR/DR.
Work closely with Sales, Marketing, Field Service, Technical Service, and Customer Service to ensure customer satisfaction.
Collaborate with Senior Product Manager, Digital, and Senior Commercial Marketing Manager, Digital to support business growth.
Provide advanced troubleshooting and technical support for Latin America customers, resellers, and internal personnel.
Serve as Technical Liaison for conventions, tradeshows, and other marketing events, including product demonstrations and training.
Assist in development of educational and training materials for internal staff and external customers.
Maintain expertise in at least three Digital product platforms; mentor junior application specialists as needed.
Work collaboratively across departments to develop training procedures, guidelines, and evaluations for technical services personnel.
Drive customer satisfaction by resolving complex issues and clearly communicating technical information to customers and management.
Complete additional projects and assignments as directed by management.