Senior Applications Administrator

Outreach • Seattle, WA

5d

About The Position

Outreach is seeking an experienced and highly skilled Senior Applications Administrator to join their enterprise applications team. This role will be responsible for overseeing the administration, configuration, and optimization of the company's billing, cash application, and pricing catalogue stack. The administrator will collaborate with cross-functional teams to ensure applications operate efficiently, securely, and align with business objectives. The position is specifically focused on supporting billing and revenue operations, assisting the finance and go-to-market departments with the pricing catalogue and cash application processes. While deep expertise in the core billing stack is valued, adaptability and the ability to work across various applications are crucial for success.

Requirements

• Minimum of 5 years of experience as an Applications Administrator or in a similar role.
• Extensive hands-on experience with billing platforms, pricing catalogues, and cash application, particularly Zuora Billing, Salesforce RCA and/or CPQ, and HighRadius; experience with SAP Billing and/or Zuora Revenue is a strong plus.
• Familiarity with the quote-to-cash process, including invoicing, collections, and revenue recognition.
• Proven track record of supporting, optimizing, and troubleshooting complex software.
• Strong knowledge of application workflows, identity management, and administrative UIs.
• Familiarity with cloud technologies, authentication protocols, and integration processes.
• Some basic understanding of scripting languages (SQL, JavaScript, HTML, Apex) are a bonus but not required.
• Excellent problem-solving abilities and critical thinking skills.
• Strong communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to work under pressure and manage multiple priorities.
• Leadership and mentoring abilities to guide junior staff and promote best practices.

Responsibilities

• Oversee the configuration, installation, and management of several enterprise applications, supporting various business partners.
• Upgrade software to the latest specifications, maintain key workflows, and fix issues autonomously for applications owned.
• Proactively recommend areas of opportunity that will lead to greater return on investment for purchased software.
• Provide expert-level support and troubleshoot complex application issues.
• Resolve technical problems quickly, with minimal need for external support.
• Help engineering teams to set up API integrations and document their connections.
• Seek areas of automation with connected systems to reduce manual workflows.
• Ensure applications and access keys adhere to company security policies.
• Flag any concerns for compliance and liaise with the security team for system best practices.
• Perform regular seat audits and deprovision users to prevent unnecessary access to applications.
• Create and maintain clear and comprehensive documentation for all applications, configurations, and workflows.
• Develop and deliver regular reports on application health, historical performance, and roadmap opportunities.
• Effectively communicate at all stages of troubleshooting, resolution, and deployment with Business Partners surrounding submitted cases.
• Work closely with partners and project teams to consult on the best use cases for systems and offer guidance where possible on development in the business requirements.
• Provide training and mentorship to junior team members and end-users.
• Work with application vendors and partners during renewal to ensure a smooth contract cycle.
• Help perform software evaluations for new business needs and recommend consolidation efforts where possible.
• Constantly evaluate competitors in the space to ensure we have a best-in-class tool stack.

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed