Senior Application Support Engineer
About The Position
This position will be working for the firm’s Application Support Technology team and will provide support across multiple business units. It will primarily focus on Workday and Salesforce, while also supporting a range of other SaaS platforms including Tableau, Investran, GTreasury, DocuSign, Box, and additional applications as needed. The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines. The individual will work closely with business stakeholders, software development teams, and third-party vendors to troubleshoot issues, manage production incidents, and implement operational improvements across supported platforms.
Requirements
- 5–7 years of experience in application or production support within enterprise environments
- Proven ability to thrive in fast-paced, high-performing team settings
- Strong analytical and troubleshooting skills with a focus on complex system issues
- Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
- Hands-on experience with Supporting Workday Financials and/or HCM
- Proficiency in Workday integrations, including EIB, custom reports, and scheduled processes
- Demonstrated ability to diagnose and resolve Workday integration errors and warnings
- Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
- Proactive problem-solver with a focus on reducing recurring issues and improving user experience
- Ownership of case management processes, including coordinating with vendors to escalate and resolve product defects
- Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
Nice To Haves
- Salesforce experience, including administration or data management
- Familiarity with integration tools and job schedulers
- Knowledge of ITIL practices
- Experience with scripting or BI tools
- Experience with Workday Studio
- Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking, etc.)
- Exposure to AWS
- Working knowledge of SQL
- Financial services experience
- Workday Certifications a plus
Responsibilities
- Monitor and support production systems, integrations, and data pipelines
- Troubleshoot application, data, and integration issues across enterprise platforms
- Manage and resolve incidents using ITIL based practices, lead root cause analysis when needed
- Support user access, provisioning, and platform administration
- Partner with development teams, business analysts and vendors to resolve issues and implement improvements
- Assist with releases, system upgrades, and environment maintenance
- Respond to business data inquiries and operational support requests
- Maintain documentation and standard operating procedures for recurring issues
- Identify opportunities to improve monitoring, automation, and support processes
- Manage and prioritize support queues (ServiceNow)
- Contribute to business continuity and disaster recovery planning and testing
- Strong time management skills with the ability to prioritize and manage multiple support requests effectively
- Demonstrates a proactive approach to learning new technologies and continuously developing technical skills
Benefits
- In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance.
- Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
