Senior Application Support Engineer (SRE)

DTCC • Tampa, FL

1d • Hybrid

About The Position

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Requirements

• Bachelor’s degree preferred or equivalent practical experience
• 6–8 years of experience supporting enterprise applications in complex production environments
• Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
• Experience supporting enterprise-scale, distributed applications in production environments.
• Experience with cloud technologies and modern infrastructure platforms.
• Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar).
• Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
• Strong troubleshooting, analytical, and problem-solving skills
• Java/J2EE
• Oracle, SQL, DB2
• IBM MQ, Kafka
• Redis
• OCP/Kubernetes
• Splunk, Grafana, Dynatrace
• AutoSys
• ServiceNow and ITIL
• Linux/Unix
• AWS/AZURE

Nice To Haves

• Kafka and event-driven architecture experience.
• Mainframe exposure (JCL, batch processing, job monitoring).
• Python or other scripting languages.
• Financial Services, Capital Markets, or Securities Processing experience.
• AI-driven automation or operational efficiency initiatives.
• Enterprise integration and distributed processing platforms.

Responsibilities

• Ensure the availability, stability, and performance of mission-critical applications.
• Lead incident response, troubleshooting, and root cause analysis (RCA) activities.
• Drive preventative solutions that improve resiliency and reduce recurring issues.
• Support application recovery, failover, disaster recovery (DR), and business continuity activities
• Maintain operational readiness across a portfolio of enterprise applications
• Support critical processing schedules and service-level commitments
• Partner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.
• Support audit, risk, compliance, and operational control requirements.
• Build strong partnerships across globally distributed teams to drive continuous improvement.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree