Senior Application Manager, Lodging

Pursuit Collection•Denver, CO

4d•$110,000 - $130,000

About The Position

The Senior Application Manager for Lodging is responsible for analyzing, designing, implementing, and maintaining software applications within the organization for our lodging business segment (Alaska Collection, Banff Jasper Collection and Glacier Park Collection). They will collaborate with various departments to understand their software needs, exploit functionality, troubleshoot issues, and provide technical support. Additionally, they evaluate existing applications, recommend improvements, partner with solution providers, and ensure compliance with organizational policies and industry regulations. This is a regular full-time, salaried role with a base salary range of $110,000 - $130,000 DOQ. Will be eligible for an annual Short Term Incentive, plus flex time off within established guidelines and a comprehensive benefits package.

Requirements

Bachelor's degree in Information Technology, Computer Science, Hospitality Management, or a related field.
Minimum of 3-5 years of experience in an IT role within the lodging or hospitality industry.
Proven experience in system analysis, data management, and project management.
Experience with property management systems (Maestro, Oracle Opera, Mews, Cloudbeds, etc.) and the hospitality industry required.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Detail-oriented with a focus on accuracy and quality.
Familiarity with project management methodologies and tools.

Nice To Haves

Certification in relevant technologies or methodologies (e.g., ITIL, Agile, PMP) a plus.

Responsibilities

Analyze business requirements and collaborate with stakeholders to design software solutions that meet organizational needs.
Collaborate with respective applications managers on solutioning around packaging of lodging bookings with Attractions and Transportations.
Analyze current lodging systems and processes to identify areas for improvement.
Develop and implement technological solutions to enhance operational efficiency.
Ensure all lodging systems integrate seamlessly with other IT systems in the organization.
Lead IT projects related to lodging, including system upgrades and new implementations.
Coordinate with cross-functional teams to ensure timely and successful project delivery.
Develop project plans, timelines, and budgets.
Develop and execute test plans to ensure the quality and functionality of software applications.
Troubleshoot and resolve any issues that arise during testing.
Provide ongoing support and maintenance for software applications, including troubleshooting user issues, resolving technical problems, and implementing updates and patches.
Create and maintain documentation, including user manuals, technical specifications, and system diagrams, to support software applications and facilitate knowledge sharing.
Provide training and support to end-users to ensure they can effectively utilize software applications and maximize productivity.
Evaluate existing applications to identify areas for improvement, such as performance optimization, usability enhancements, and security enhancements.
Make recommendations and implement changes as necessary.
Ensure that software applications comply with organizational policies, industry regulations, and best practices for data security, privacy, and accessibility.