Lodging Housekeeping Supervisor

Sundance Mountain Resort•Sundance, UT

7d•Onsite

About The Position

The Lodging Housekeeping Supervisor is responsible for inspecting and staging lodging units to ensure a positive sense of arrival for guests. This role involves reinforcing cleanliness standards through training, documenting inspections for piece rate tracking, and assisting the Executive Housekeeper and Assistant Housekeeping Manager with maintaining cottages, mountain homes, walkways, housekeeping closets, and public areas according to resort standards. The position requires maintaining clean, orderly, and comfortable guest accommodations both indoors and outdoors, with a willingness to work in various conditions. Key responsibilities include supervising employees, ensuring cleanliness and stocking of amenities, directing housepersons, communicating with other departments, safely transporting housekeepers, ensuring proper uniform compliance, and completing room inspection checklists. The supervisor will also update room statuses, assist in ensuring units are cleaned before check-in, manage staff departure times, and be capable of assisting with cleaning rooms if needed. This role involves coaching employees, providing performance feedback, promoting a positive work environment, using critical thinking to resolve problems, reporting issues to management, and attending progress meetings. Supervisory responsibilities include interviewing, hiring, training, planning, assigning work, appraising performance, rewarding and disciplining employees, and addressing complaints. All applicable paperwork must be completed and submitted to HR.

Requirements

High school diploma or general education degree (GED); or one to three months supervisory experience and/or training; or equivalent combination of education and experience.
Must possess working knowledge of internet navigation and electronic mail.
Operate radio for communication with staff.
Must possess a valid U.S. Drivers' License in good standing in accordance to Sundance's Insurance Company guidelines.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be 21 years of age or older.

Nice To Haves

Housekeeping experience preferred.
Knowledge of Optii / SnT helpful.

Responsibilities

Inspect and stage lodging units to ensure a positive sense of arrival for guests.
Reinforce cleanliness standards through training.
Document inspection for piece rate tracking.
Assist Executive Housekeeper and Assistant Housekeeping Manager with services needed to maintain cottages, mountain homes, walkways, housekeeping closets and public areas.
Maintain clean, orderly, and comfortable guest accommodations both indoors and outdoors.
Check in and out keys, radios, and phones/tablets, and vehicles from the safety office.
Directly supervise 10-15 employees in assigned section/s.
Ensure cleanliness of rooms/areas in assigned sections and that all amenities are stocked.
Direct housepersons in maintaining cleanliness in assigned areas.
Ensure garbage and linen are picked up as needed.
Ensure staff follows Sundance Housekeeping standards for cleanliness and safety.
Communicate problems and requests in need of attention to other departments in a timely manner.
Safely transport housekeepers to assigned areas according to housekeeping standards.
Ensure each employee is wearing a neat and complete uniform.
Ensure items checked out have been returned to safety.
Complete Room Inspection checklist for every turnover/arrival unit each day and stayover services upon request.
Update room statuses via phone or tablet.
Assist other assigned areas to ensure that all units are cleaned prior to 4:00 pm check in.
Ensure all housekeepers/housepersons go home at the same time unless otherwise approved.
Be knowledgeable of all Housekeeper duties and willing to assist with cleaning rooms if assigned.
Coach employees on prioritizing duties and completing duties to the Sundance standard.
Provide feedback on performance - praising employees, addressing complaints, resolving problems.
Promote a positive work environment by showing employee appreciation and administering constructive criticism.
Encourage and motivate employees, maintain a positive attitude despite adversity to promote strong morale.
Use critical thinking to resolve problems.
Report performance or insubordination issues to Management for resolution and/or discipline.
Communicate any unfinished work or challenges to prevent unresolved problems.
Attend bi-weekly progress meetings with Management as scheduled.
Work weekly schedule as approved by Management based on business demands.
Complete all other duties or projects as assigned by the Housekeeping Management Team.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Complete all applicable paperwork for supervisory responsibilities and submit to HR in a timely manner.