Senior Application Engineer, Thermals
About The Position
The Senior Application Engineer provides technical support for Henkel’s thermal interface materials product line within its Adhesive Technologies business unit. The role supports customers through product recommendations, customized product applications, demonstrations of new products, and troubleshooting. It uses customer feedback to optimize customer service and identify business opportunities for sales colleagues. The engineer works with sales, marketing, product development, innovation, application engineering field teams, and project team members. Responsibilities also include conducting and documenting customer visits, and providing application and technical training and coaching to field sales forces and customers. The role is onsite at Henkel’s Chanhassen facility five days a week and requires willingness to travel up to 25% per year.
Requirements
- Bachelor’s degree in chemistry, engineering, or a related field.
- Minimum 3–5 years of relevant experience in the thermal management or electronics industry.
- Proven leadership, a sense of urgency, and self-starter qualities, including taking initiative.
- Strong customer relations and interpersonal skills.
- Willingness to travel up to 25% per year.
- Ability to work onsite five days a week at the Chanhassen facility.
Responsibilities
- Provide technical support for Henkel’s thermal interface materials product line.
- Recommend products and support customized product applications.
- Demonstrate new products and troubleshoot customer issues.
- Use customer feedback to improve customer service and identify business opportunities for sales colleagues.
- Communicate with sales, marketing, product development, innovation, application engineering field teams, and project team members.
- Conduct and document customer technical visits, including meetings, audits, demonstrations, and troubleshooting.
- Provide product application and technical training and coaching to field sales forces and customers.
Benefits
- Affordable medical, dental, vision, and wellbeing plans starting on day one.
- Paid time off, including sick, vacation, holiday, and volunteer time.
- Flexible and hybrid work policies, depending on role.
- Vacation buy/sell program.
- 401(k) matching.
- Employee share plan with voluntary investment and Henkel matching shares.
- Annual performance bonus.
- Service awards.
- Student loan reimbursement.
- 12-week gender-neutral parental leave, with up to 20 weeks for parents giving birth.
- Fertility support.
- Adoption and surrogacy reimbursement.
- Discounted child and elderly care.
- Scholarships.
- National and international growth opportunities.
- Access to thousands of skills development courses.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
