Senior Application Analyst - Epic Willow Ambulatory & Specialty Pharmacy Systems

Montefiore Health System•Plaza, ND

1d•$104,000 - $130,000•Onsite

About The Position

We are hiring a Senior Application Analyst for our Epic Willow Pharmacy Systems team. This role has a focus on supporting the maintenance and enhancement of our Epic Willow Ambulatory, Specialty Pharmacy, and Inventory applications and associated 3rd party pharmacy systems such as Pyxis ES, Logistics, Codonics, Omnicell, nCoup, Apoteca, Sentri7, Bluesight, Sentry 340b and more.

Requirements

Current RPh or PharmD license
Epic certification preferred (strong consideration will be given to candidates that are not currently certified but can demonstrate ability to become certified
3+ years of pharmacy experience; clinical and operational workflows.
Outpatient pharmacy experience preferred.
Application implementation, troubleshooting, testing, and support experience
Strong desktop skills, experience with Office365 applications with a large focus on Microsoft Excel and data analysis
Knowledge of SDLC – software development life cycle
Strong presentation skills to senior management stakeholders
Strong analytical and problem-solving skills
Critical thinking skills
Strong interpersonal skills with customers, vendors, peers, and management
Eager to learn, exceptional listening skills
Excellent written and verbal communication skills
Excellent follow-up skills, documentation skills, and organizational skills
Must be adaptable in a rapidly changing environment with competing priorities
Meeting all requirements for Epic certification is a condition of employment

Nice To Haves

Epic End User Experience in Pharmacy
Epic Willow Ambulatory certification
Epic Willow Specialty Pharmacy certification
Epic Willow Inventory certification
Experience working with and troubleshooting 3rd party Pharmacy vendor applications

Responsibilities

Install new applications, new components, and upgrade existing applications.
Configure application settings
Provide go-live and rollout support
Interface with users/clients across the Montefiore Health System.
Support users with new applications, modules, and functionality
Perform analysis of necessary application modifications and work with the appropriate Montefiore IT associates or the vendor to coordinate the modification
Determine how a new system, upgrade, or new component can best meet the needs of the users: Analyze business/clinical needs and requirements
Interpret end user requirements, by fully discussing potential options, and helping clients move towards optimal solutions
Evaluate the operational workflow that is applied to the system
Create system specifications from user requirements
Create test plans and test new systems, version upgrades, and any system modifications
Document all outcomes of testing
Application implementation, troubleshooting, and support
Participate in technical integration and interface build
Write and maintain accurate and current documentation
Participate in the maintenance of training materials and disseminate materials to users
Design database queries and create reports utilizing a report-writing tool
Assist Application Analysts and other team members as necessary.
Encourage, assist, and foster development of co-workers’ skills and proficiency
Provide day-to-day operational support, advanced application troubleshooting support, coordinate modifications and updates, recommend improvements, increase efficiency and provide proactive monitoring
Provide 24 x 7 on-call coverage for user support on a weekly rotation
On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and its’ affiliates