Epic Application Analyst (Epic Willow Ambulatory & Willow Inventory)

University Hospitals•Shaker Heights, OH

About The Position

The Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. In this role, the Epic Analyst consults with Epic representatives, leadership, subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption.

Requirements

3+ years of IT experience supporting applications (Required)
Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
Notable client service, communication, presentation and relationship building skills. (Required proficiency)
Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
Must have strong written and verbal communication skills. (Required proficiency)
Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)
Knowledge of MS Visio and Project. (Required proficiency)
Knowledge of SQL databases. (Required proficiency)
Ability to work with servers and apply software upgrades. (Required proficiency)
Knowledge of disaster recovery and backup procedures. (Required proficiency)
Epic Application Certification (Required)

Nice To Haves

Bachelor's Degree Information Systems /Business/ Healthcare Related Field (Preferred)
4+ years in designing, configuring, testing and maintaining Epic applications (Preferred)
1+ years working in a health care related IT environment (Preferred)
Duel Certification Strongly Preferred
Epic Willow Ambulatory Certification and Epic Willow Inventory Certification (Strongly Preferred)

Responsibilities

Performs needs assessment, software design, implementation, support, and reporting.
Independently facilitates design of workflow in conjunction with appropriate subject matter experts; workflows will focus on improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met, including the development of testing scripts.
Participates in change management activities to support successful system deployments and enhancements.
Leads components of development of end-user training materials and participates in training efforts.
Assists other team members in ensuring good documentation standards.
Identifies and analyzes moderately complex issues with vendor assistance and brings problem tickets to resolution. Leads escalation of issues with appropriate internal resources.
Independently manages components of application upgrades and troubleshooting efforts.
Creates reports, dashboards, and other analytical tools to support customer base.
Creates and maintains appropriate system documentation.
Utilizes and maintains appropriate change control procedures and standards
Provides direction to junior team members.
Performs on call rotation duties as required
Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders and works with other application analysts to insure successful system integration.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.